RIJESH RAI

• Assisted service users by providing emotional and practical support.
• Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
• Fostered improved relationships between patients and family members through mediation.
• Documented progress notes meticulously, enabling accurate patient assessments.
• Encouraged positive lifestyle changes for sustainable mental health improvements.
• Developed personalised care plans, resulting in unique patient support.
• Supported individuals to improve their wellbeing with weekly goal-setting sessions.
• Observed and evaluated patients to detect changes in behaviour or abnormalities.
• Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
• Documented accurate and updated caseload records and reports to streamline process.
• Developed tailored action plans whilst prioritising pressing concerns.

As a skilled shift manager bringing 3 years of experience in Burger King from (2019/08/02-present) driven to keep costs under control and trained employees to work hard for the customer satisfaction. Highly professional and result-focused professional with excellent problem solving and decision making skills. Here are some additional I picked up while working at Burger King.

• Responsible for taking customer order and maintaining 100% customer satisfaction.
• Oversaw cash management processes, ensured accuracy at end of each shift.
• Resolved customer complaints promptly to maintain high service standards.
• Being punctual and learned the importance of service are the face of the restaurant for customer.
• Providing friendly courteous service, maximising positive customer satisfaction rating.
• Motivated employees towards achieving sales targets, increased overall store revenue..
• Ensured health and safety measures in line with company regulations.

Working as a Ward Host at Guildford Royal Surrey County Hospital from (2019/09/28 to 2024/0728)I'm successful employee for managing multiple priorities with positive attitude. Being ward host for more than 4 years I've experience and learn a lot of things like;

• Willingness to take on added responsibilities to meet team goals.
• Learnt and improved on my time management skills.
• Responsible for food and hygiene safety for the patient.
• Ensuring patient wants and needs are fulfilled at high standard.
• Handled patients' queries effectively whilst maintaining confidentiality and respect.
• Recorded food temperatures at ward level and complied with all food hygiene standards.
• Kept knowledge of patients dietary needs to assist patient recovery.