Riham Maein
Manchester,United Kingdom
Summary
I have divers experience in different fields, including finance, human resources and customer service.
I started in financial reporting, focusing on cost analysis and inventory reconciliation.
After that I transitioned into human resources, developing training programs and monitoring attendance.
Finally, I worked in customer service , handling complaints from employees and supervisors and ensuring effective resolutions.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service and Systems Specialist
Egyptian Electricity Holding Company
Egypt, Cairo
03.2011 - 05.2022
- Collaborated effectively with cross-functional teams for successful project completion.
- Enhanced product quality to exceed customer expectations.
- Resolved technical issues promptly, enhancing overall system performance.
- Optimised resource allocation for maximised operational efficiency.
Cost accountant
Upper Egypt Electricity Production Company
Egypt, Giza
01.2007 - 02.2010
- Reduced company expenses by identifying areas of potential cost reduction.
- Prepared monthly journal entries to ensure appropriate expense allocation.
- Achieved streamlined operations with implementation of efficient cost accounting systems.
- Contributed significantly to the development of an annual operating plan.
Trainee lawyer
Elite Legal Consultations
Egypt, Cairo
10.2003 - 04.2006
- Supported litigation teams during trials for successful case outcomes.
- Enhanced understanding of diverse legal areas by attending court proceedings regularly.
- Performed due diligence on various corporate transactions, minimising risk exposure.
- Collaborated effectively with colleagues on complex legal projects, enhancing team productivity.
Education
Bachelor of Business & Accounting - Business & Accounting
Cairo University
Egypt 09.2008 - 06.2011
Bachelor of Law - Law
Cairo University
Egypt 09.1999 - 08.2003
Business Administration level 1 - Business Administration
People Plus
Manchester 07.2023 - 08.2023
Skills
- Employee training
- Client Relationship Management
- Thought leadership
- Business process improvement
- Customer Service
- Team Leadership
- Strategic planning
- Financial reporting
- Administrative skills
- Innovative thinking
- Performance optimisation
- Languages: fluent Arabic , good English
Timeline
Business Administration level 1 - Business Administration
People Plus
07.2023 - 08.2023
Customer Service and Systems Specialist
Egyptian Electricity Holding Company
03.2011 - 05.2022
Bachelor of Business & Accounting - Business & Accounting
Cairo University
09.2008 - 06.2011
Cost accountant
Upper Egypt Electricity Production Company
01.2007 - 02.2010
Trainee lawyer
Elite Legal Consultations
10.2003 - 04.2006
Bachelor of Law - Law
Cairo University
09.1999 - 08.2003
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