Rihaan Ali Mahmood
LITTLE CHALFONT
Summary
Quick learner with academic abilities and technical knowledge to succeed in different roles. Ready to expand horizons with additional knowledge and abilities gained from training and experience. Always ready to help others and use abilities to support team goals. Career-minded student with record of good marks in different subjects. Works hard on assignments and consistently meets objectives. Looking to gain experience outside classroom and build foundational knowledge and skills. Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Overview
1
1
year of professional experience
Work History
Customer service executive
Prestige Motors
Watford
01.2024 - Current
- Handled live chat queries within strict timeframe targets.
- Updated account information after customer calls for well-maintained data accuracy.
- Responded to customer queries and provided excellent customer service.
- Maintained up-to-date client records in database systems.
- Asked probing questions of clients to understand needs and identify actionable requirements.
Waiter
Kings Arm Hotel
Amersham
08.2023 - 10.2023
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Maintained safe hygiene and food handling standards for full compliance.
- Coordinated team members to take, serve and clear orders accurately and promptly.
Education
GCSEs - english literature
Amersham School
Amersham, BKM 2018 - 2023
Skills
Proven ability of achieving project deadlines whilst working without supervisionundefined
Languages
English
Urdu
Timeline
Customer service executive
Prestige Motors
01.2024 - Current
Waiter
Kings Arm Hotel
08.2023 - 10.2023
GCSEs - english literature
Amersham School
2018 - 2023
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