Rieyan Ashton

• Lead the contractor strategy across heating, electrical, and appliance claims, ensuring consistent quality and coverage.
• Use claim forecasting to ensure contractor coverage keeps pace with customer growth, both organic and through acquisitions.
• Conduct one-on-one reviews and performance conversations, balancing accountability with development.
• Maintain strong engineer engagement through regular communication, support, and job flow consistency.
• Built live dashboards using Google Looker, Excel, and Google Sheets to track SLAs, cost trends, and job quality.
• Analyzed performance data to boost first-time fix rates, reduce claim costs, and attendances.
• Designed and rolled out a Preferred Partner model in April 2024, growing preferred engineer coverage from 20% to 90% of claims within 6 months.
• Cut annual claim costs by £290k+ and doubled the first-time fix rate from 40% to 80% from April 2024 to April 2025.
• Set and report on OKRs in cross-functional meetings; and present insights at company all-hands through public speaking.
• Represent Hometree at industry events like the NEC Installer Show, and build engineer brand ambassadors via LinkedIn and in-person outreach.

• Managed 10 engineers across the Lewes and East Anglia regions, ensuring timely lift servicing to prevent breakdowns.
• Oversaw all quoting, procurement, and repairs to ensure engineers remained scheduled, and revenue-generating.
• Acted as client liaison for all service issues, prioritising preventative maintenance, and rapid repair approvals.
• Maintained full ownership of national account operations, including service delivery, invoicing, and escalations.

I took a planned three-month break from full-time work after ten consistent years of employment to travel solo backpacking across Europe and prioritise my personal mental and general health following the COVID pandemic.

• Managed a portfolio of approximately 80 national accounts, revitalising dormant clients, and expanding the live trading base from 45 to over 120 accounts within two years, increasing monthly revenue from approximately £200,000 to over £500,000.
• Handled full quote-to-delivery cycles, including sourcing, order processing, invoicing, and third-party logistics.
• Expanded existing contracts and secured several new national clients through proactive service and negotiation.
• Ensured inventory, call-off orders, and logistics were aligned for timely delivery across major infrastructure projects.

• Progressed from internal sales to account manager after one year.
• Built strong relationships with tradespeople, resolved technical queries, and advised on electrical products.
• Handled B2B quoting, logistics coordination, and repeat business for trade accounts in a high-volume branch.
• Developed a deep understanding of field engineer expectations, logistics, and product procurement—laying the foundation for future network and contractor roles.