Ridwan Patel
Whitefield, Manchester
Summary
Experienced Project and Change professional skilled in developing and delivering innovative solutions tailored to key business objectives. Client-focused with excellent relationship-building skills for constructive negotiations and communications. Confident leader, enabling programme success through multidisciplinary team coordination. Experienced in delivery the right results for clients in complex situations and organisations.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work history
IT Senior PMO Analyst
Manchester Metropolitan University
Manchester
03.2023 - 08.2023
- Supporting the Head of PMO in establishing new processes, tools and ways of working across the organisation's IT Delivery function
- Introducing and implementing project planning and control governance
- Updating programme and project plans to aid delivery
- Financial management of the portfolio, creating reports outlining actuals and forecasts against budgets
- Embedding governance structures with Senior stakeholders
- Implementation of a RAID tool, which enabled risks to be highlighted and escalated
- Implemented program and project governance standards for project deliverables.
- Used monthly estimates vs actuals data to keep project financials on track.
- Coached project teams in required methods and tools for project success.
- Organised resource allocation process, providing overall workload and capacity analysis.
- Produced Key Program Indicator (KPIs) to successfully measure performance.
- Provided financial support, analysis and reporting to stakeholders.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Interviewed and hired top-performing talent.
Head of PMO
Yorkshire Water Services
Bradford, West Yorkshire
04.2020 - 03.2023
- Responsible for the day-to-day governance of the IT and Business Change programme
- Creating the IT PMO function with focus on the design, build, implementation and embedding of industry standard best practices for Project and Portfolio Governance and Quality Control
- Creating the right environment for the Project community to deliver against cost, time and quality
- Managing an annual £60m budget with responsibility of prioritizing, resourcing, and managing c100 projects concurrently, successfully delivery 90% to time, cost and quality
- Working closely with Project Leaders and Project Managers across the function providing coaching, development and training to enhance project and programme capability
- Creating intervention plans for struggling projects and ensuring the right support is provided by 3rd party vendors
- Implementing a strategic reporting tool allowing status of the Portfolio to be communicated across the organisation
- Provided financial support, analysis and reporting to stakeholders.
- Organised resource allocation process, providing overall workload and capacity analysis.
- Deployed Business Transformation Frameworks and respective methodologies and instilled project disciplines within projects and wider team.
- Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Managed desires and expectations for key stakeholders across numerous high-value projects.
- Developed analytics tools to track project progress and impact.
Shared Services Manager
Yorkshire Water Services
Bradford
04.2018 - 04.2020
- Responsibility of the daily management of payroll and accounts payable teams across the organisation
- The role also included, leading the delivery of an SAP ERP migration for key HR and Finance modules
- Coordinate timekeeping and payroll systems for over 4000 internal staff members
- Supervise and coach payroll assistants
- Liaise with auditors and HMRC with any queries
- Support the Remuneration Committee with producing reports and prepare data for the annual accounts
- Collaborate with Human Resources (HR) and accounting teams
- Maintain accurate records and prepare reports
- Resolve issues and answer payroll-related questions, Promoted into the role following a reorganisation of the business
- Developed and implemented payroll policies and procedures.
- Reconciled and balanced payroll accounts accurately to meet deadlines.
- Performed detailed payroll duties from input and audit, to processing and submission.
- Evaluated discrepancies and rectified payroll errors.
Programme Delivery Manager
Yorkshire Water Services
04.2013 - 04.2018
- Accountable for delivery of the capital programme (£75m pa budget) across all of the Support Functions of the business, with management of over 50 Project Managers, Assistants and Co-ordinators.
- Delivered and embedded a new operating model for the delivery teams ensuring the right alignment across functions of the organisation. This included people and process changes; driving efficiency and effectiveness across the Portfolios
- Excelled in a fast moving and ambiguous environment, building strong relationships and creating new ways of working and delivering a variety of different projects
- Successfully embedded a new annual business planning cycle, allowing programmes and projects to be prioritised against a limited budget
- Organised financial and operational data to help with yearly budgeting and planning.
- 85% of projects successfully delivered to agreed baseline time, costs and quality
- Supporting the delivery of a new Strategic IT Partner Framework utilising offshore capabilities
- Implementation of the risk and dependency management process
- Successfully argued the case with the Regulator for additional funding to support IT initiatives.
- Established clear budgets and cost controls strategies to meet objectives.
- Analysed and resolved complex resource management issues for optimised scheduling
IT Project Manager
Yorkshire Water Services
04.2011
- Successfully managing all aspects of multiple large/complex IT projects in the infrastructure and software development areas.
- Managed the server transformation and migration programme; involving the upgrade of 700+ servers across the estate. This was an 18 month programme with a £2m budget delivered through four external vendors
- Management of User Acceptance Testing for each release
- Agreeing support arrangements for business as usual operations for all servers (and any new applications)
- Collaborated across teams to align and deliver overarching business strategy.
Business Project Manager
Yorkshire Water Services
09.2007
Project Coordinator
Yorkshire Water Services
09.2005
Regulatory and Economic Analyst
Yorkshire Water Services
08.2002
Research Assistant
Bank of England
London
08.2001 - 08.2002
Education
Scaled Agile Training -
2020
Managing Successful Programmes Practitioner - undefined
2010
PRINCE 2 Practitioner - undefined
2007
Economics -
University of Surrey
09.1998 - 07.2002
A-Levels -
Silcoates School
1998
GCSEs -
Silcoates School
Wakefield1996
Skills
- High-value project management
- Cost control
- Budgeting and forecasting
- PRINCE2
- Excel expertise
- Agile project management
- Detail-orientated
- Process improvement
- Waterfall project management
- Portfolio management
- Expert in PAYE and NIC procedures
- Detail and deadline driven
Timeline
IT Senior PMO Analyst
Manchester Metropolitan University
03.2023 - 08.2023
Head of PMO
Yorkshire Water Services
04.2020 - 03.2023
Shared Services Manager
Yorkshire Water Services
04.2018 - 04.2020
Programme Delivery Manager
Yorkshire Water Services
04.2013 - 04.2018
IT Project Manager
Yorkshire Water Services
04.2011
Business Project Manager
Yorkshire Water Services
09.2007
Project Coordinator
Yorkshire Water Services
09.2005
Regulatory and Economic Analyst
Yorkshire Water Services
08.2002
Research Assistant
Bank of England
08.2001 - 08.2002
Economics -
University of Surrey
09.1998 - 07.2002
Scaled Agile Training -
Managing Successful Programmes Practitioner - undefined
PRINCE 2 Practitioner - undefined
A-Levels -
Silcoates School
GCSEs -
Silcoates School
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