Ridwan Mohammed

- Promoted a positive guest experience by delivering high levels of customer service during interactions.
- Handled incoming telephone calls, greeted visitors, and answered questions about in-house facilities to enhance the visitor experience.
- Welcomed and registered guests while maintaining clear security records to ensure the safety of staff and the building.
- Oversaw staff appointment bookings to avoid double-bookings and scheduling conflicts.
- Submitted facility service requests to maintenance contractors to initiate necessary repairs.
- Processed payments over the phone and in person, reconciling banking and accounting records each day.

I created a positive and friendly atmosphere by engaging with patrons to encourage repeat business. I handled customer issues and complaints with diplomatic and constructive problem-solving. I organized the bar area and back of the house to streamline drink preparation and manage inventory effectively. I checked identification to verify the legal age requirements for all customers. Additionally, I aimed to provide a five-star experience by going the extra mile to satisfy customer requests.

- Managed queues and monitored crowd sizes to ensure clear pathways and sufficient distancing to protect the health and safety of all visitors.
- Responded promptly and effectively to incidents as they arose.
- Followed emergency procedures calmly and composedly, guiding visitors to exits and communicating instructions to prevent injuries.
- Reported necessary incidents to the police or management and wrote accurate accompanying reports.

- Notified guests and staff about rule violations.
- Patrolled the premises to ensure safety and compliance.
- Handled incoming phone calls, greeted visitors, and answered inquiries about in-house facilities to enhance the visitor experience.
- Greeted and registered guests while maintaining clear security records to protect staff and building safety.
- Oversaw staff appointment bookings to avoid double-booking and scheduling conflicts.
- Sent facility service requests to maintenance contractors to initiate necessary repairs.
- Processed payments by phone and in person, reconciling banking and accounting records each day.

Completed shipments by processing and loading orders while exceeding company expectations.,Utilised powered pallet trucks, dollies and forklifts to move inventory.,Established good communication with managers and colleagues.,Accurately processed orders within set deadlines.,Maintained a safe and clean work environment by keeping shelves, pallet area and workstations tidy.,Assisted with loading and unloading vehicles and checking in stock.,Unloaded inventory from trucks and transported to staging or inventory locations Followed workplace health and safety rules.

Conducted vigilant patrols of the grounds and engaged in comprehensive site security surveillance to ensure the utmost safety for our dedicated staff and valued visitors.
- Crafted detailed incident reports enriched with insightful notes and compelling photographic evidence.
- Executed regular patrols designed to proactively prevent and deter unauthorized access to our warehouse premises.

Monitored the entrance and exit of employees and visitors with a keen eye to maintain a secure environment within the building.
- Proactively communicated with guests and staff about any rule infractions, fostering a culture of respect and accountability.

Monitoring of CCTV, Access Control and other protective systems, and act as a first line response to activations & incidents or fault reporting.,Examines doors, windows, and gates to ensure security; uses University keys to open and close buildings; monitors closed buildings for unauthorized persons and/or suspicious activities.,Provides escort services for visitors, students, staff, and faculty, as necessary; provides other public assistance, such as lockout services, jump-starts, and routine information.,Provide guidance and advice to visitors, clients, contractors, and staff.,Control of the key press and issuing of keys.,Compile accurate incident reports where appropriate and requested.,To conduct routine inspections of premises and equipment, thus ensuring buildings, valuables or people are safe and secure.,Ensuring buildings, valuables or people are safe and secure.,Supervising the door for a large organization.,Health and Safety and Evacuation procedures.,Ad-hoc support for our security operations.

• Provided expert advice to customers on mobile plans and services.
• Assisted customers in resolving billing and account issues effectively.
• Managed customer inquiries through various communication channels smoothly.
• Maintained accurate records of customer interactions and transactions efficiently.
• Engaged with cross-functional teams to support promotional campaigns effectively.
• Answered inquiries from customers regarding investments.