Ridwan Hussain
Birmingham
Summary
Dedicated professional with a strong ability to adapt to diverse environments and tackle new challenges. Demonstrates quick learning capabilities and consistently exceeds performance expectations. Committed to continuous improvement and gaining valuable experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Silchar Indian Dining
09.2023 - Current
- Managing a team of 6 people ensuring we are giving our utmost best service to the customers
- Handling inbound phone calls and customer queries
- Inputting customer details when submitting orders
- Communicating via the phone but also face to face in house
- First point of contact when customer have any complains or queries.
Production operative
Jaguar Land Rover
08.2022 - 09.2023
- Operating in the body shop which included fitting doors, bonnets, and fenders onto the body of the cars.
- Working a minimum of 36 hours a week and overtime in the weekend taking it to over 40 hours a week.
- On the production line so non-stop work but working with the utmost quality.
- Shift rotations every week ranging from mornings, afternoons, and night shifts.
Education
BSc (Hons) - Accounting and Finance
Aston University
07.2024
A level (A-B) - Business, Statistic, Economics
The Sixth Form College Solihull
08.2021
GCSEs - Maths and English
Holy Trinity Catholic School
08.2018
Skills
- Clear communication and interaction skills
- Solution-oriented problem analysis
- Initiative-driven teamwork capabilities
- Expertise in customer complaint management
- Interpersonal effectiveness
- Rapid response under pressure
- Sustained quality over long durations
- Confident leadership with team motivation
- Efficient multi-tasking and decision-making skills
- Highly motivated for peak performance
- Excel software proficiency in Microsoft Office Suite
- Comprehensive customer service knowledge
Languages
Fluent in English, Bengali, Hindi, Urdu
Additional Skills
Full clean driving licence
Timeline
Customer Service Manager
Silchar Indian Dining
09.2023 - Current
Production operative
Jaguar Land Rover
08.2022 - 09.2023
A level (A-B) - Business, Statistic, Economics
The Sixth Form College Solihull
BSc (Hons) - Accounting and Finance
Aston University
GCSEs - Maths and English
Holy Trinity Catholic School
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