Summary
Overview
Work History
Education
Skills
Languages
Additional Skills
Timeline
Generic

Ridwan Hussain

Birmingham

Summary

Dedicated professional with a strong ability to adapt to diverse environments and tackle new challenges. Demonstrates quick learning capabilities and consistently exceeds performance expectations. Committed to continuous improvement and gaining valuable experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Silchar Indian Dining
09.2023 - Current
  • Managing a team of 6 people ensuring we are giving our utmost best service to the customers
  • Handling inbound phone calls and customer queries
  • Inputting customer details when submitting orders
  • Communicating via the phone but also face to face in house
  • First point of contact when customer have any complains or queries.

Production operative

Jaguar Land Rover
08.2022 - 09.2023
  • Operating in the body shop which included fitting doors, bonnets, and fenders onto the body of the cars.
  • Working a minimum of 36 hours a week and overtime in the weekend taking it to over 40 hours a week.
  • On the production line so non-stop work but working with the utmost quality.
  • Shift rotations every week ranging from mornings, afternoons, and night shifts.

Education

BSc (Hons) - Accounting and Finance

Aston University
07.2024

A level (A-B) - Business, Statistic, Economics

The Sixth Form College Solihull
08.2021

GCSEs - Maths and English

Holy Trinity Catholic School
08.2018

Skills

  • Clear communication and interaction skills
  • Solution-oriented problem analysis
  • Initiative-driven teamwork capabilities
  • Expertise in customer complaint management
  • Interpersonal effectiveness
  • Rapid response under pressure
  • Sustained quality over long durations
  • Confident leadership with team motivation
  • Efficient multi-tasking and decision-making skills
  • Highly motivated for peak performance
  • Excel software proficiency in Microsoft Office Suite
  • Comprehensive customer service knowledge

Languages

Fluent in English, Bengali, Hindi, Urdu

Additional Skills

Full clean driving licence

Timeline

Customer Service Manager

Silchar Indian Dining
09.2023 - Current

Production operative

Jaguar Land Rover
08.2022 - 09.2023

A level (A-B) - Business, Statistic, Economics

The Sixth Form College Solihull

BSc (Hons) - Accounting and Finance

Aston University

GCSEs - Maths and English

Holy Trinity Catholic School

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Ridwan Hussain