Ridwan Ahmed
Newport,United Kingdom
Summary
Motivated and adaptable IT graduate with a Master of Technology degree and a Bachelor's degree in Computer Science & Engineering. Possesses strong technical knowledge in Python programming, networking, database management, web development, and digital technologies. Experienced in quality assurance, customer service, and operational environments, demonstrating excellent communication, problem-solving, and teamwork skills. Eager to secure an entry-level position in IT, Technical Support, Software Development, Networking, or related technology fields where technical skills and a strong willingness to learn can contribute to organizational success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Quality assurance engineer
RF Brookes
Newport, United Kingdom
2025.01 - Current
- Coordinated with development teams, expediting issue resolution times.
- Maintained up-to-date documentation, facilitating smoother audits.
- Developed efficient processes to streamline quality assurance tasks.
- Streamlined workflows with the introduction of automation techniques.
Assistant Manager
Suma International Services Ltd
Sylhet, Bangladesh
2019.02 - 2023.08
- Supported daily business operations and administrative activities.
- Managed client relationships and ensured excellent customer service.
- Coordinated travel arrangements with airlines and travel partners.
- Maintained effective communication with stakeholders and customers.
- Assisted in staff supervision and workflow coordination.
- Resolved customer issues and operational challenges efficiently.
- Improved operational efficiency and service quality standards.
- Contributed to customer satisfaction and business performance.
- Demonstrated strong organizational, communication, and problem-solving skills.
- Developed experience in operations management and team leadership.
Education
Master of Science - Information Technology
University of the West of England (UWE Bristol)
United Kingdom 2023.09 - 2024.09
Bachelor of Science (BSc) - Computer Science & Engineering
Metropolitan University
Sylhet, Bangladesh 2019.01 - 2022.12
Skills
- Programming & Development
- Python
- Web Design & Development (HTML, CSS, JavaScript)
- Database Management
- Basic Software Troubleshooting
- Networking & IT
- Computer Networking
- CCNA Fundamentals
- IT Support & Technical Troubleshooting
- Microsoft Office Suite
- Digital & Creative Skills
- Graphics Design
- Digital Marketing
- Content Creation
- Professional Skills
- Customer Service
- Quality Assurance
- Teamwork & Collaboration
- Problem Solving
- Time Management
- Excellent Verbal Communication
- Attention to Detail
Certification
- Advanced Networking & CCNA Certification
- UK Food Safety Training Certificate
- Sub-Assistant Engineer Certification
HOBBIES & INTERESTS
Reading technology and self-development books, Coding personal projects, Exploring emerging technologies, Travelling, Continuous learning and skill development
PROJECTS
Personal Web Development Projects, Designed and developed responsive websites using modern web technologies., Applied user-friendly design principles and front-end development techniques., Python Programming Projects, Developed Python-based applications to improve problem-solving and programming skills., Worked with data processing, automation, and logic-based solutions., (Add specific projects and GitHub links if available.)
ADDITIONAL INFORMATION
- Eligible to work in the United Kingdom.
- Strong interest in Software Development, IT Support, Networking, Cloud Computing, and Cyber Security.
- Committed to continuous learning and professional development.
Timeline
Quality assurance engineer
RF Brookes
2025.01 - Current
Master of Science - Information Technology
University of the West of England (UWE Bristol)
2023.09 - 2024.09
Assistant Manager
Suma International Services Ltd
2019.02 - 2023.08
Bachelor of Science (BSc) - Computer Science & Engineering
Metropolitan University
2019.01 - 2022.12