Ridita Tabassum Mou
Barking
Summary
Experienced in managing front desk operations, greeting visitors, and handling multi-line phone systems. Ensuring smooth daily office functions by coordinating meetings, managing schedules, and providing top-notch customer service. Reliable in maintaining friendly and welcoming environment for clients and colleagues alike.
Overview
11
11
years of professional experience
Work History
Team Leader
Wrap It Up
London
11.2023 - Current
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Resolved complex customer enquiries, disputes and complaints.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Delivered quality service with friendly and professional demeanour.
Hotel Receptionist
Quality Inn
Bangladesh
05.2019 - 09.2023
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
- Kept front desk area organised and clear of clutter.
Executive HR Department
Ventura Properties
Dhaka
01.2016 - 04.2019
- Created complete records for new hires.
- Facilitated smooth onboarding process for new hires by preparing welcome packs and organising induction sessions.
- Supported the performance review process by scheduling meetings, collecting feedback, and preparing documentation.
- Liaised with staff, suppliers, and clients to foster positive relationships and streamline communication.
- Handled inquiries about HR policies, regulations and procedures.
Front Desk Officer
City Bank Ltd
Dhaka
10.2014 - 12.2015
- Used Microsoft Office to track information, update records and write correspondence.
- Greeted visitors, managed enquiries, and provided detailed information on services for enhanced guest satisfaction.
- Maintained a tidy and welcoming reception area to uphold company image and ensure visitor comfort.
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence.
Education
MSc - International Business
Ulster University
London01.2025
Skills
- Customer relationship management
- Compliance management
- Strategic planning
- Microsoft Office
- Team supervision
- Service coordination
- Leadership skills
- Microsoft Excel
- Communication excellence
References
Available upon request.
Languages
Bengali
First Language
English
Proficient
C2
Hindi
Proficient
C2
Urdu
Proficient
C2
Timeline
Team Leader
Wrap It Up
11.2023 - Current
Hotel Receptionist
Quality Inn
05.2019 - 09.2023
Executive HR Department
Ventura Properties
01.2016 - 04.2019
Front Desk Officer
City Bank Ltd
10.2014 - 12.2015
MSc - International Business
Ulster University