Ridhwan Shodeinde
Watford,Hert
Summary
A highly adaptable and detail-oriented professional with a strong ability to quickly integrate into new environments and contribute effectively. With experience across various administrative and support roles, I have developed a well-rounded skill set in organization, problem-solving, and communication. Alongside my ability to manage multiple priorities with a proactive approach, I also bring experience in IT troubleshooting and maintaining compliance within office environments. My technical awareness, combined with a strong focus on efficiency and collaboration, allows me to add value in dynamic settings. I am eager to apply my experience in a long-term role where I can continue to develop, contribute to a team, and support business objectives with dedication.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Transactional Administrator
CareTech (6 Months Contract)
09.2024 - 03.2025
- Payroll Processing: Ensured accurate payroll administration, including wages, deductions, and compliance with company policies.
- Absence & Sickness Management: Logged and monitored staff absences, updating records and supporting HR processes.
- HR Support: Assisted with employee documentation, contract updates, onboarding, and policy compliance.
- Correspondence & Communication: Managed emails and letters, handling sensitive information professionally.
- Data Entry & Record Keeping: Maintained accurate HR and payroll records, ensuring data integrity.
- General Administration: Provided support in daily office operations, scheduling, and liaising with internal teams.
- Customer and Staff Support: Handled staff and client inquiries on payroll, invoicing, and financial records, resolving issues efficiently and ensuring smooth administrative processes.
Administrative assistant
Corona Energy - Office Angels (Temp Role)
06.2024 - 09.2024
- Handled incoming calls for staff, answering questions, directing calls, and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Managed daily administrative operations, including handling correspondence, scheduling and data entry
- Conducted price matching to ensure competitive supplier pricing, assisting in cost-saving measures for the company
Logistics Coordinator
Trend Tool Technology - Brook Street
02.2024 - 06.2024
- Managed and organised inventory, ensuring efficient storage and retrieval of goods.
- Coordinated the receipt, inspection, and distribution of incoming shipments
- Utilized inventory management software to track stock levels and streamline operations
Administration Officer
Iron Mountain Passport Office - Agency (Temp Role)
10.2023 - 02.2024
- Scanned and digitized batches of passports, birth certificates, and death certificates with high accuracy.
- Conducted thorough inspections of documents to identify and report any suspicious or fraudulent activity.
- Met specific hourly targets for document processing to ensure efficient
- Maintained organised records and ensured the confidentiality and security of sensitive information.
Customer Operations
Camelot - Brook Street Agency (Temp Role)
09.2023 - 10.2023
- Provided customer service as a call agent, assisting national lottery players with account issues, including password resets and account access
- Handled a high volume of inbound calls and resolved customer inquiries promptly and efficiently
- Guided customers through troubleshooting steps for various technical issues related to their online accounts
- Maintained detailed and accurate records of customer interactions and issues in the CRM system
Parcel Sorting
Evri - INTREPID GLOBAL (Temp Role)
03.2023 - 08.2023
- Sorted and organised incoming parcels by destination, ensuring accurate and efficient processing.
- Scanned and labeled parcels for tracking and ensured accurate documentation
- Maintained a clean and organised work environment adhering to safety protocols and procedures.
- Communicated effectively with supervisors and team members to coordinate sorting schedules and priorities
- Adapted to varying workloads and shifts, demonstrating flexibility and reliability
Call Operative
NHS Test & Trace - NCO Europe (Temp Role)
07.2021 - 08.2022
- Conducted outbound calls to individuals who tested positive for COVID-19 or had been in contact with infected individuals.
- Followed a detailed script to gather essential information, including contact details, address, and household members.
- Provided clear instructions on self-isolation requirements and guidelines based on public health policies
- Recorded accurate and comprehensive information in the database to ensure effective tracking and follow-up
- Maintained confidentiality and handled sensitive information in accordance with data protection regulations
NE Hospitality Assistant
Warner Brother Studios (Student Role)
10.2018 - 07.2019
- Served food and beverages to tourists at the backlot cafe ensuring efficient and friendly service
- Opened tills, handled cash transactions and managed credit card payments with accuracy and professionalism
- Monitored and maintained the cleanliness and orderliness of dining areas, promptly clearing tables and preparing them for the next guests
- Assisted with crowd control and guided tourists to ensure smooth flow and adherence to studio rules
- Led guided tours, providing engaging and informative commentary about the studio exhibits and harry potter sets
- Coordinated with team members to manage busy periods and ensure high standards of service and customer satisfaction
Casual Sales Assistant
Next (Student Role)
06.2018 - 09.2018
- Greeted and assisted customers, providing exceptional service to enhance their shopping experience.
- Managed the fitting rooms, ensuring a clean and organised environment for customers to try on clothing.
- Processed transactions, handling cash, credit card payments, and returns efficiently.
- Maintained the sales floor by restocking merchandise, arranging displays, and ensuring items were neatly presented
Education
Cyber Security -
University of Central Lancashire
GCSEs -
Bushey Meads School
A-Levels - Business Studies, IT, Economics
Wentworth College
London 09.2017 - 06.2019
Skills
- Confident in initiating contact and offering assistance, advice, and information
- Having a flexible approach to working evenings and weekends
- Always willing to support colleagues no matter how challenging the situation
- Having a friendly demeanor and being able to create a comfortable atmosphere for those around me
- Always smartly dressed and having high personal hygiene standards
- Actively maintaining awareness and understanding of current trends and behaviors
- Handling multiple priorities
- Excellent communicator with strong interpersonal skills
- Able to work well as part of a team and collaborate effectively
- Skilled in maintaining a professional demeanor in all interactions
- Attention to detail
- Providing assistance with queries in a professional, courteous, and friendly manner
- Able to keep an eye open for any unsafe practices and immediately reporting them to a manager
- Proficient in basic IT troubleshooting and support for common software and
- Vigilant in identifying unsafe practices and immediately reporting them to a manager
- Awareness of safety protocols and compliance standards in an office environment hardware issues
Personal Information
Timeline
Transactional Administrator
CareTech (6 Months Contract)
09.2024 - 03.2025
Administrative assistant
Corona Energy - Office Angels (Temp Role)
06.2024 - 09.2024
Logistics Coordinator
Trend Tool Technology - Brook Street
02.2024 - 06.2024
Administration Officer
Iron Mountain Passport Office - Agency (Temp Role)
10.2023 - 02.2024
Customer Operations
Camelot - Brook Street Agency (Temp Role)
09.2023 - 10.2023
Parcel Sorting
Evri - INTREPID GLOBAL (Temp Role)
03.2023 - 08.2023
Call Operative
NHS Test & Trace - NCO Europe (Temp Role)
07.2021 - 08.2022
NE Hospitality Assistant
Warner Brother Studios (Student Role)
10.2018 - 07.2019
Casual Sales Assistant
Next (Student Role)
06.2018 - 09.2018
A-Levels - Business Studies, IT, Economics
Wentworth College
09.2017 - 06.2019
Cyber Security -
University of Central Lancashire
GCSEs -
Bushey Meads School
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