Rico Giuseppe Cannella
Bristol
Summary
Accomplished professional with expertise in ITILv4, and project management. Demonstrates exceptional skills in data analysis, problem-solving, and investment strategy development. Adept at client relationship management, consultative sales techniques, and financial reporting. Proficient in Microsoft Office Suite and customer relationship management systems. Committed to delivering high-quality results through attention to detail and effective time management. Career goal: To leverage extensive skills in a challenging role that drives organisational and personal success.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Client Services Manager
Fidelity Information Services (FIS)
London
09.2022 - 03.2025
- Working with clients from all scales and sizes including Barclays, Sainsbury's, SocGen and Virgin Money.
- Producing Financial/incident/problem reports to clients with detailed summaries on root causes of any incidents that have occurred.
- Dealt with client complaints, ensured resolution and satisfaction. Client satisfaction increased by 10% on average since taken over those accounts.
- Managing small teams from different departments to put together communications that must be sent to clients within agreed SLA timeframes. No Service credits suffered in 12 months year from any client.
- Collaborate with internal teams, like sales, marketing, operations, and finance, to guarantee that products or services are delivered promptly, within budget, and in compliance with quality standards.
- Forming and preserving client relationships and loyalty, negotiating contracts and agreements with clients. Renewed 75% client contracts for 2/3 years whom were planned to leave.
- Developed strategic plans for enhancements of client services department performance.
- Led regular client reviews to assess satisfaction levels and identify areas for improvement.
Account Manager
Computacenter
London
11.2021 - 08.2022
- Introduced to bring back to life accounts that had become obsolete. 20% of these accounts were brought back within the first 3 months via a combination of sales techniques and relationship management.
- Led team meetings for efficient communication and project updates.
- Delivered presentations to potential clients, securing new business partnerships.
- Worked closely with product development teams for customising offerings according to client needs.
- Prepared detailed reports to provide insight into account performance.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Negotiated contracts to secure profitable deals In the private and public sector. Renewal rate of existing public sector contracts increased by 25%.
- Managed business relationships to ensure loyalty and long-term commitment.
Call Handler (Temporary)
Hays
Manchester
05.2021 - 11.2021
- Handled all customer queries relating to the COVID-19 Pandemic.
- This ranged from Issuing Covid passports for people who were fully vaccinated, to booking in Covid tests for the elderly.
- Delivered excellent customer service to those who spoke different languages who were struggling to book online tests.
- Became in charge of my own team thus had to guide them in the right direction to make them become efficient in handling any queries that came their way.
- Showed resilience under pressure, handling challenging situations with composure.
Recruitment Consultant
G2 Recruitment
Manchester
09.2020 - 05.2021
- Managed over 50 outbound calls per day whilst increasing client retention by extending placed candidates contracts by 20%.
- Visiting clients to build and develop relationships.
- Developing a good understanding of client companies, their industry, what they do and their work culture and environment.
- Collaborated closely with other consultants within the agency for meeting larger client demands.
- Coordinated interview schedules between candidates and clients, ensuring seamless communication.
Assistant Solicitor (Internship)
Slater and Gordon Lawyers
Manchester
06.2019 - 08.2019
- Coordinated appointments for smooth operation of the law firm.
- Streamlined administrative processes to increase office efficiency.
- Facilitated open communication channels between clients and solicitors, promoted transparency in proceedings.
- Worked under tight deadlines, delivered high-quality results consistently.
Banking Assistant (Apprenticeship)
Unicredit (Banco Di Sicilia)
Sicily
07.2014 - 06.2015
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Explained bank services, financial products and applicable fees to customers.
- Responded and assisted customers with account enquiries and updates.
- Greeted customers warmly upon arrival; creating a positive first impression.
- Partnered with team members on special projects, enhancing teamwork.
- Interacted with clients over phone and email to resolve queries promptly.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
Education
BA - Politics and Economics
University of Manchester
Manchester 09.2017 - 06.2020
Skills
- ITILv4
- Creativity
- Problem Solving
- Project Management
- Interpersonal Communication
- Client Relationship Management
- Contract review and interpretation
- Microsoft Outlook, Word, PPT and Excel
- Time management proficiency
- Consultative sales techniques
Custom
- Football
- Gym
- Cars
- Boxing
- Fashion
Certification
ITIL Foundation Certificate in IT Service Management. (completed Oct 2024.
PRINCE2 Project Management (completed Jan 2025)
Languages
Italian
Advanced
English
Native
French
Upper intermediate
Affiliations
- Football
- Boxing
- Cars
- Reading
- Fashion
Timeline
Client Services Manager
Fidelity Information Services (FIS)
09.2022 - 03.2025
Account Manager
Computacenter
11.2021 - 08.2022
Call Handler (Temporary)
Hays
05.2021 - 11.2021
Recruitment Consultant
G2 Recruitment
09.2020 - 05.2021
Assistant Solicitor (Internship)
Slater and Gordon Lawyers
06.2019 - 08.2019
BA - Politics and Economics
University of Manchester
09.2017 - 06.2020
Banking Assistant (Apprenticeship)
Unicredit (Banco Di Sicilia)
07.2014 - 06.2015
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