Rico Cinotti
Summary
A confident and adaptable front-of-house professional with excellent interpersonal skills, strong computer literacy and a proactive attitude. I thrive in collaborative and dynamic environments and take pride in delivering exceptional customer experience. Ready to provide flexible, high-standard reception cover across Rapport London's network of buildings.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Administrator
Salvino
London
01.2024 - Current
- Increased efficiency of document retrieval with a well-organised filing system.
- Oversaw database to maintain updated records and accuracy.
- Interacted with suppliers professionally by phone, email and in-person to deliver accurate service information.
- Scheduled meetings and travel arrangements with suppliers and management team.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Handled sensitive information, maintaining confidentiality at all times as required by protocol.
Front of house waiter
Stuzzi Leeds
Leeds
01.2022 - 06.2022
- Assisted in setting up special events, resulting in successful functions including social media promotions.
- Ensured customer satisfaction by delivering excellent service with a friendly professional manner.
- Prepared bills accurately at the end of meals, avoiding any discrepancies or disputes with customers.
- Resolved minor issues swiftly before they escalated into major problems thus securing positive reviews from customers.
- Received Employee of the Month award for going above and beyond for both customers and work colleagues.
Education
Bachelor of Arts - Physical Education
Leeds Beckett University
Leeds 09.2020 - 05.2023
Skills
- Administration skills: greeting visitors, handling phone and email enquiries
- Strong communication (verbal and written) and telephone etiquette
- Excellent computer literacy: MS Office suite, calendar and visitor management
- Professional appearance and strong interpersonal skills; able to build rapport with clients, visitors and colleagues
- Flexible and can-do attitude: comfortable rotating sites, working shifts including evenings/bank holidays when required
- Reliable and able to manage own workload within a team environment
Accomplishments
First Class Honours Degree of Bachelor of Arts in Physical Education
Completed half marathon in Leeds for Alzheimer's charity in aid of my late uncle.
References
References available upon request.
Timeline
Administrator
Salvino
01.2024 - Current
Front of house waiter
Stuzzi Leeds
01.2022 - 06.2022
Bachelor of Arts - Physical Education
Leeds Beckett University
09.2020 - 05.2023