Rico Brandmuller
Maidenhead,Berkshire
Summary
Accomplished professional with a strong focus on customer-focused management and business development. Demonstrates exceptional leadership aptitude and decision-making proficiency, driving business process improvement and workforce planning. Expertise in hospitality management, health and safety management, and people management, with a proven track record in staff development and appraisals. Committed to enhancing organisational performance through strategic initiatives and innovative solutions.
Proven commitment to The Ivy Brand as an employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Ready to take on the role of General Manager.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
The Ivy Royal
Windsor, Berkshire
06.2022 - Current
- Successfully run a 'Front of House' team of over 70+ employees.
- Determine guests needs by asking relevant questions and actively listening to responses.
- Demonstrate and support continuous improvement and growth mindset.
- Align The Ivy Collection Vision with all aspects in running a successful operation in Windsor.
- Monitor KPI's to optimise company performance.
- Identify and manage unacceptable work performance, using the company HR framework.
- Lead quality assurance initiatives, maintaining high product standards consistently.
- Ensure compliance with health and safety standards for a safe workplace.
- Managed recruitment process, brought talented professionals on board for 5th Ivy opening.
- Streamlined operational efficiency for enhanced customer satisfaction.
- Implement training to further develop staff based on business goals.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Emulated The Ivy Brand Vision, creating an environment that fostered motivation, passion, teamwork and service excellence within the workplace.
- Prepare work staff schedules and assign specific duties inline with the business needs.
Food and Beverage Manager
The Ivy Collection Careers
London
11.2020 - 05.2022
- Aiding South East and London sites in bar and stock control.
- Front of House support for senior managers on leave.
- Participated in recruitment processes to add valuable additions to the team who shared the company's commitment towards excellent service provision.
- Collaborated with kitchen staff to ensure high-quality meal preparation and presentation.
- Monitored budget allocation closely to prevent overspending whilst maintaining operational efficiency.
- Liaised with suppliers for timely delivery of fresh ingredients, ensuring optimal stock levels at all times.
- Mediated customer complaints with tact and professionalism, preserving the establishment's reputation.
- Optimised table arrangements to enhance dining experience and increase seating capacity during peak hours.
- Ensured adherence to legal regulations regarding alcohol consumption within premises, upholding brand integrity at all times.
- Implemented strict cleanliness protocols across the entire establishment, reinforcing hygiene standards consistently upheld by staff members.
- Streamlined inventory management processes, reducing waste whilst maximising profit margins.
- Coordinated daily briefings with service team members to discuss special requirements or reservations for the day.
- Trained new staff members on company policies, ensuring consistent service standards.
- Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Planned staffing levels based on evolving service demands.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
Restaurant Manager
The Ivy Royal Tonbridge Wells
Tonbridge Wells, Kent
03.2020 - 10.2021
- Developed relationships with suppliers for better inventory management.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Managed daily operations for smooth restaurant functioning.
- Innovated promotional strategies, raised brand awareness in local community.
- Streamlined staff rotas to optimise efficiency.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Ensured compliance to health and safety regulations for safe dining environment.
- Implemented new menus, improved dining experience.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Trained new team members, enhanced service quality.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Openings Bar Manager
The Ivy Collection Careers
London
10.2019 - 03.2020
- Trainings and Operations support for The Ivy Asia, St Paul's and The Ivy, Victoria Brasserie.
- Developed cocktail menus, resulting in increased beverage sales.
- Streamlined bar operations by implementing efficient inventory management strategies.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Improved staff performance through regular feedback sessions and training programmes.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Enhanced customer satisfaction with professional bartending techniques.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Built loyal customer base by creating welcoming environment with top quality service.
Bar Manager
The Ivy Royal Tonbridge Wells
Tonbridge Wells
11.2017 - 10.2019
- Developed cocktail menus, resulting in increased beverage sales.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Trained new staff on customer service protocols to enhance guest experience.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
Bartender and Mixologist
Marriott Hotels
08.2013 - 04.2017
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Resolved customer complaints promptly to maintain good relationships.
- Assisted in menu planning offering innovative ideas based on popular preferences.
- Recommended drinks to customers, increasing overall sales.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Implemented new cocktail recipes by researching current trends in the industry.
Education
A-Levels - Mathematics, Psychology, Product Design
Cornwallis
Kent 09/2006 - 07/2008
GCSEs - 10 achieved
Cornwallis
Kent 09/2004 - 07/2006
Skills
- Leadership aptitude
- Decision-Making proficiency
- Business development
- Customer-focused management
- Workforce planning
- Health and safety management
- Hospitality management
- Business process improvement
- Staff development
- People Management
- Staff appraisals
Languages
English
Proficient (C2)
German
Advanced (C1)
Timeline
Assistant General Manager
The Ivy Royal
06.2022 - Current
Food and Beverage Manager
The Ivy Collection Careers
11.2020 - 05.2022
Restaurant Manager
The Ivy Royal Tonbridge Wells
03.2020 - 10.2021
Openings Bar Manager
The Ivy Collection Careers
10.2019 - 03.2020
Bar Manager
The Ivy Royal Tonbridge Wells
11.2017 - 10.2019
Bartender and Mixologist
Marriott Hotels
08.2013 - 04.2017
A-Levels - Mathematics, Psychology, Product Design
Cornwallis
09/2006 - 07/2008
GCSEs - 10 achieved
Cornwallis
09/2004 - 07/2006
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