Ricky White
Gloucester,Gloucestershire
Summary
Dedicated professional with extensive experience in customer service and office administration. Demonstrates strong negotiation skills, effective teamwork, and exceptional deadline management. Proficient in Salesforce CRM and adept at handling customer complaints to ensure satisfaction. Known for multitasking efficiency and a focus on achieving high levels of customer satisfaction. Career goal includes leveraging skills to enhance operational efficiency and contribute to organisational success.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Order Manager
Zen Internet
Remote
11.2023 - 08.2024
- Oversaw fulfilment processes guaranteeing on-time delivery for business and enterprise customers
- Communicated with suppliers and teams to meet SLAs and provide order status updates
- Processed and escalated complaints within company and to suppliers
- Collected, arranged and inputted information into various systems
- Supported front-line sales teams with well-coordinated administrative operations.
- Addressed customer queries related to orders, ensuring customer satisfaction.
- Managed over 50 customer calls per day
Data Provide Co Ordinator
Digital Wholesale Solutions
Remote
04.2022 - 03.2023
- Collaborated with carriers, networks, suppliers and internal teams to ensure quick resolution of delays
- Maintained compliance with SLA and KPI requirements for Ethernet orders
- Processed fixed line orders using various internal and external systems
- Ensured ordering processes complied with company policies
- Enhanced client satisfaction by managing customer orders
- Liaised with logistics team ensuring timely product delivery.
Customer Advisor
Teleperformance
Remote
06.2021 - 03.2022
- Handling all queries ranging from Students parents and also other departments outside SFE
- Maintaining a healthy relationship with different departments when transferring calls
- Working towards any KPIs set
- Maintaining a calm and professional manner at all times
- Reduced customer wait times by adhering to call target timeframes.
- Identified and effectively resolved customer issues, consistently meeting call time targets.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Customer Service Advisor
Gas Safe Register
Basingstoke, Hampshire
03.2019 - 05.2019
- Helping customers with complaints and questions
- Administration duties
- Having extensive knowledge about the business for the engineers and also customers
- Acting as the first point of contact for all customers and engineers to ensure that accurate
- Employed active listening and product expertise to successfully resolve inbound queries.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Collections Agent
C.A.R.S Basingstoke
Basingstoke, Hampshire
07.2018 - 12.2018
- Analysed financial information to develop and implement appropriate collection initiatives.
- Trained new collections representatives on collections processes and incentivised team members to achieve production goals.
- Monitored overdue accounts closely leading to quicker resolutions in outstanding payments.
- Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily quotas.
- Adapted payment plans to suit individual financial situations.
- Advocated for customers experiencing financial hardships, providing suitable payment options.
General Sales Assistant
Matalan Basingstoke
Basingstoke, Hampshire
04.2018 - 07.2018
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Helped customers obtain specialised help for refunds and exchanges.
- Checked and unpacked deliveries to ensure product quality and correct inventory.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Future Pathways Level 1 - Automotive
Basingstoke College of Technology
09.2016 - 03.2017
GCSEs - 5 GCSEs, grade D-E including Maths and English
Dove House School Academy
Basingstoke, Hampshire 09.2011 - 09.2016
Skills
- Customer service expert
- Strong negotiation skills
- Office administration experience
- Teamwork
- Deadline management
- Customer satisfaction focus
- Multitasking efficiency
- Salesforce CRM
- Complaint handling
References
References available upon request.
Timeline
Order Manager
Zen Internet
11.2023 - 08.2024
Data Provide Co Ordinator
Digital Wholesale Solutions
04.2022 - 03.2023
Customer Advisor
Teleperformance
06.2021 - 03.2022
Customer Service Advisor
Gas Safe Register
03.2019 - 05.2019
Collections Agent
C.A.R.S Basingstoke
07.2018 - 12.2018
General Sales Assistant
Matalan Basingstoke
04.2018 - 07.2018
Future Pathways Level 1 - Automotive
Basingstoke College of Technology
09.2016 - 03.2017
GCSEs - 5 GCSEs, grade D-E including Maths and English
Dove House School Academy
09.2011 - 09.2016
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