RICKY ROYALTY

Provided full-time caregiving for my mother throughout her health decline, ensuring her comfort and dignity during a challenging period.

• Carried out personal care tasks, including meal assistance, toileting and mobility support.
• Maintained clean and hygienic living environments, ensuring comfort and safety.

• Coordinated engineers' schedules and bookings, optimising resources to meet customer demands and service timelines
• Facilitated installation and maintenance for security, fire, and data cabling services, managing all maintenance contracts and organising engineer bookings. Prioritised emergency calls and adjusted scheduling to meet customer needs.
• Maintained service contracts, ensuring compliance and timely renewals to support customer needs
• Acted as the first point of contact for customer accounts, addressing inquiries and coordinating services
• Developed and shared workload and statistical reports for team analysis
• Invoicing
• (The reason for leaving this job was because I had to become a fulltime carer for my mother who passed away this July GRHS)

• Acted as Service Desk Co-ordinator for the Network Rail team, handling emails and telephone queries, logging jobs and purchase orders, and generating daily and weekly reports; also provided support to the helpdesk for the Institute of Directors by processing calls and booking live appointments while assigning tasks to operatives.
• Provided first-line support to customers at helpdesk, addressing inquiries.
• Logged reported problems and communicated them to contractors and sub-contractors
• Collected relevant information from internal teams and external clients to resolve issues.
• Following up all instances through to resolution
• Creating and distributing workload and statistical reports
• Communicated with sub-contractors and internal departments to update job statuses on Maximo.

• Closed accounts and processed billing through Salesforce and in-house database systems, ensuring accurate financial records.
• Executed data entry and retrieval tasks to maintain accurate records.
• Communicated with customers via email and phone to address inquiries and resolve issues.
• Compiled and distributed reports to stakeholders, facilitating informed decision-making.
• Achievements: This was a temporary contract position where I fulfilled all requirements and goals set for me by management and with the quality of my work proven through two contract extensions.

• Established and maintained relationships with main account holder - Paramount Studios - through regular interactions and attendance at social events and film premieres. Meeting several fixed reporting deadlines with the creation and distribution of account statistical data. Participated in staff training for new employees and received training as a work area health and safety advisor, making staff aware of and implementing work area safety procedures. I also received training as a first aider.
• Enhanced customer and supplier relationships through proactive engagement and communication.
• Responded to customer inquiries regarding products and services
• Processing all bookings for Paramount’s large order customers
• Generated daily and weekly reports from in-house database for management to inform decision-making.
• Administration for the team, arranging meetings, file/records management
• Documented key points and actions during team meetings for Team Meetings