Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
30
30
years of professional experience
Work History
no job
dont work
03.2016 - 07.2026
Charity Shop Volunteer
British Heart Foundation
brimingham
08.2011 - 02.2016
Organised and merchandised shelves to enhance visual appeal and customer experience.
Ensured cleanliness and organisation of store environment, contributing to positive shopping experience. and clean by conducting regular visual merchandising tasks.
Rotated stock on shelves, reducing stock waste and minimising store losses.
Assessed second-hand goods upon delivery, ensuring products looked, worked and were maintained in good working order.
Processed customer returns, refunds, and exchanges efficiently, ensuring customer satisfaction at service desk.
Shop Volunteer
clakes
birmingham
07.2007 - 05.2011
Maintained clean, tidy and organised checkout areas.
Kept shelves neat, clean and organised through visual merchandising.
Maintained neat and clean shop floor and storage areas.
Coordinated with team members to maintain a tidy and safe shopping environment.
Care Assistant
nethercrest care home
netherton, dudley
09.2001 - 05.2005
Assisted residents with mobility issues, ensuring safe equipment use to promote independence and comfort.
Conducted risk assessments to identify potential hazards within the care setting.
Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
Maintained cleanliness of living areas by regularly tidying and sanitising surfaces. and organised, handling linens, clothes washing and basic housekeeping.
Conducted client consultations to assess individual needs and develop tailored care plans, improving overall resident satisfaction.
Pet Shop Assistant
teds pets
netherton, dudley
02.1996 - 12.1996
Met sales targets through proactive promotion and excellent customer service.
Shared new products and promotions with customer to encourage sales.
Handled customer returns, refunds and exchanges at customer service desk.
Delivered high standards of cleanliness, maintaining animal enclosures and store environment to ensure animal welfare.
Washed animal cages and enclosures regularly, changing bedding to maintain clean, sanitary conditions.