Ricky Jones

Returned back to Morrisons Online following the seconded role to this new role of Fleet Manager to South.

• Brand new role focusing on the South 52 Home Delivery Operations to build capability in stores regarding performance management of all things relating to our fleet of vehicles.
• Period on Period increase of performance investigations and disciplinaries due to engagement, coaching and following up with all levels of store management.
• Multiple processes put in place to Increase capability of Online Manager and drivers to drive down ever growing van costs. Including Investigation and Disciplinary flow charts, guidance, outcome potentials and coaching tools to minimise any risk of appeal and tribunal claims.

Seconded Position for 6 Months.

• Overseeing the operations in pre converted McColls Stores to Morrisons Daily Sites, covering Inbound deliveries, brand standards and Audit Complinace.
• Part of the project management team to continue to expansion plan of rollouts accross all franchise partners.
• Created "Food To Go" training stores. Influencing McColls to see the massive profitiability from our FTG range, Pitching our plan and rolling out to one store accross each region, ensuring they were set up for success and ready to train.

I took on this Regional role to support and oversee the growth of Morrison's Online business in response to the Covid-19 Pandemic.

• Successfully opened over 200 brand new operations spanning over 11 regions within the South of the UK.
• Effectively manager 47 stores over 2 regions to deliver a consistent and exceptional customer experience, leading with vision and passion to drive continuous improvement.
• Leading my team to delivery company KPI's through use of store visits, conference calls, meetings and one to one coaching.
• As regional manager for all Home Delivery operations, I am the main contact for training, coaching and expertise.
• Took lead to implement an extensive vehicle swap over program from Hired vehicles to branded vans, reducing costs that we were accruing from the use of Hired Vehicles.
• Created relationships with Vendors and the wider business to enhance driver safety, driver recruitment and to lower fleet costs inline with P&L budgets. I.e. Fleet Team, Drivetech, Zenith & Paneltex.

Started with Morrisons as Senior Online Manager at Swansea in July 2018 until this position commenced in September 2019.

• Business partnering to the store manager to effectively manage; Change, Culture, Cost, and KPI's.
• Accountable to deliver payroll, contract base, store training and store absence by managing level 3 and 2 managers. Developed internal growth and facilitated all new-hire orientations.
• Trained staff through demonstrations, meetings and workshops.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Handled understaffing, disputes, terminating employees and administering disciplinary procedures including appeals for the South Wales region.

• Started with the company in 2010 and progressed through multiple colleague and supervisory roles.
• Multiple roles held over a 4 year senior management period covering People Manager, Cafe, Fresh Food, Ambient Nights and Online.
• Held a regional based role for a year secondment to introduce 3 new ways of working across 29 stores.
• In store senior roles included managing large teams, from recruitment & training to managing performance. Accountable for budget control, payroll controls, metric improvements and all safe and legal aspects.