Ricky James
Basildon,Essex
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. As shown by reasonably quick promotions within 2 different sectors. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable across a number of fields bringing experience from a number of roles to generate success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Basckshift supervisor
DHL E-commerce
Basildon, Essex
10.2021 - Current
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained documents and records to comply with internal policies and external regulations.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Dealt With issues across the board dealing with HGV issues
- Dealt with Difficult conversations including investigations
- Many training exercises completed including Fire Marshall, Spill responder and building great employee relations
- Train the trainer Manual Handling
- Ensured full lock up of building over Christmas and new year including call to CCTV company
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Ensuring all mail is scanned correctly, MVRP scanned and sorted without any misroutes
Warehouse operative
DHL
Basildon, Essex
06.2021 - 10.2021
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Completed work following safety rules for best working practices.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Maintained clean, safe and orderly warehouse space.
- Worked on fast paced belt efficiently creating neat and tidy pallets wrapped, and ready for transportation
- Unloaded vans ensuring all returned parcels were kept in correct bays taking extra precaution to high value items
- Generated labels, and ensured high value items were correctly sealed in tote boxes ensuring safe transportation
- Loaded lorries efficiently to ensure freight arrived at destination in good order
- Ensured mail was scanned correctly ensuring all tubs are sorted correctly
- Separated all long length and non mech freight, scanning accordingly
Domestic supervisor
NHS Foundation Trust
Basildon, Essex
01.2017 - 09.2019
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed staff rotas, planning workloads effectively and strategically.
- Offered instruction, coaching and motivation for enhanced team morale.
- Completed many administrative tasks including management of annual leave and inputting employee wages of 81 staff members
- Constructed and performed many deep clean ensuring all areas were thoroughly cleaned taking extra care to ensure area was completely clear of bugs and infection.
- Regular monitoring of wards to ensure all tasks were up to an extremely high standard by way of checklist
- Regular liaisons with ward managers and senior nurses to provide the best service possible
- Investigations and conduct meetings
- Food hygiene level 2, Fire safety level 2, Regular COSHH training
Domestic cleaner
NHS Foundation Trust
Basildon, Essex
06.2016 - 01.2017
- Complied with COSHH regulations to protect health and safety of staff and residents.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Kept well-stocked cleaning supplies to support smooth running of service.
- Thoroughly cleaned, disinfected and deodorised all wards and public areas.
- Thorough deep cleans of bed spaces after patient discharge
- Regular buffing of floors
- Regular refuse bin changes
- Working closely with NHS staff to ensure best service was upheld
- Created a comfortable, welcoming environment to ensure patients feel at ease and comfortable aiding in their recovery
Warehouse operative
UK Mail
Basildon, Essex
11.2012 - 05.2016
- Worked in a fast paced environment ensuring all tasks were completed fast, efficiently, whilst abiding by all health and safety rules and regulations
- Unloading vans and ensuring all returns were scanned into their correct bays taking extra precautions with high value items
- Loading of lorries by pump truck
- Generating labels and ensuring all high value items were sealed correctly ready for transportation.
- Ensured mail was scanned correctly and in the right cages ready for transportation.
- Separated all long length and non mech freight, sorting and scanning accordingly
Education
GCSEs - English, Mathematics, Science, History and IT
Barstable School
Basildon, Essex 09.2002 - 06.2007
Skills
- Target-driven
- Team supervision
- Employee management
- Office 365 proficient
- Operations management
- Motivational communication
Timeline
Basckshift supervisor
DHL E-commerce
10.2021 - Current
Warehouse operative
DHL
06.2021 - 10.2021
Domestic supervisor
NHS Foundation Trust
01.2017 - 09.2019
Domestic cleaner
NHS Foundation Trust
06.2016 - 01.2017
Warehouse operative
UK Mail
11.2012 - 05.2016
GCSEs - English, Mathematics, Science, History and IT
Barstable School
09.2002 - 06.2007
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