Ricky Chan
Great Sankey,United Kingdom
Summary
Dynamic professional with expertise in sports travel coordination and itinerary planning, adept at managing trip logistics and providing exceptional customer service. Skilled in ticketing, hospitality support, and supplier coordination, ensuring seamless operations and stakeholder satisfaction. Proficient in CRM systems and Microsoft Office, with multilingual capabilities in English, Cantonese, and Mandarin. Committed to enhancing client experiences through effective problem solving and issue resolution.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Travel & Client Coordinator
Allez Allez Sport Travel Ltd
, United Kingdom
2024.05 - 2026.03
- Coordinate football-related travel experiences, including match tickets, accommodation, transport, hospitality arrangements, and itineraries for clients visiting the UK and Europe.
- Act as the main point of contact for client enquiries, providing travel recommendations, managing expectations, and ensuring a smooth customer journey from enquiry to post-trip follow-up.
- Prepare quotations, booking records, travel documents, and operational information to support smooth delivery of tours and matchday experiences.
- Handle last-minute changes, booking issues, and client requests with a calm, solutions-focused approach, ensuring a high level of customer satisfaction.
- Support business growth by identifying new supplier opportunities and maintaining strong working relationships across the sports travel sector, including networking through industry events such as WTM London.
Estates & Facilities Support Officer
Mersey and West Lancashire NHS Trust
2024.02 - 2026.03
- Support day-to-day operations across one large hospital, one office site, one Urgent Treatment Centre (UTC), and two clinics, ensuring facilities and services are safe, organised, and delivered to a high standard.
- Coordinate planned and reactive works with contractors, suppliers, and internal departments, ensuring issues are resolved efficiently and services run smoothly across multiple sites.
- Manage administrative and operational processes including access control systems, procurement records, and service coordination, maintaining accuracy and compliance at all times.
- Use the Trust’s Oracle system to raise purchase orders, monitor expenditure, and support budget control across estate-related services.
- Maintain accurate documentation and support audit and compliance requirements through organised record-keeping and clear communication.
Senior Sales & Client Management Roles
Asiaray Advertising Media Ltd
Hong Kong
2008.04 - 2022.09
- Managed major client accounts and developed new business across outdoor and digital advertising, building strong experience in stakeholder communication, proposal preparation, and commercial relationship management.
- Led complex campaigns involving multiple partners, timelines, and operational requirements, strengthening my coordination, planning, and problem-solving abilities.
- Delivered presentations, negotiated solutions, and managed customer needs in fast-paced, target-driven environments, developing strong commercial awareness and client service skills.
Advertising Executive to Assistant Advertising Manager
New Media Group Ltd
Hong Kong
2005.06 - 2008.04
- Supported event planning, client servicing, and promotional projects, including seminars and advertiser activities in Hong Kong and Macau.
- Developed strong communication, organisation, and client relationship skills through coordinating events and managing multiple project requirements.
Account Manager
Hong Kong Broadband Network Ltd
Hong Kong
2004.09 - 2005.03
- Managed corporate client accounts and delivered tailored telecom solutions, building strong experience in customer communication, service coordination, and consultative selling.
Customer Service Officer
Staybridge Suites by Holiday Inn Atlanta
Atlanta
2004.06 - 2004.08
- Proficiently validated and verified daily account reconciliation, ensuring accuracy and financial integrity of deposit transactions.
- Provided exceptional customer service assistance at the Front Desk, addressing guest inquiries and enhancing the overall guest experience.
Education
Bachelor of Business Administration (Honours) - Applied Economics
Hong Kong Baptist University
Skills
- Sports Travel Coordination
- Itinerary Planning & Trip Logistics
- Customer Service & Client Communication
- Ticketing & Hospitality Support
- Supplier & Partner Coordination
- Booking Administration & Documentation
- Problem Solving & Issue Resolution
- Stakeholder Management
- Operations Coordination
- CRM / Administrative Systems
- Microsoft Office (Word, Excel, Outlook)
- English, Cantonese, Mandarin
Certification
- Trinity SELT (CEFR C1)
- Executive Diploma in Digital Marketing
- Liverpool FA Refereeing Qualification
- Liverpool FA Safeguarding Qualification
Additional Profile
I am an outgoing and challenge-driven individual who enjoys working with people and creating meaningful experiences. I am particularly passionate about football, travel, and helping customers enjoy memorable moments through well-planned and well-delivered trips.
Timeline
Travel & Client Coordinator
Allez Allez Sport Travel Ltd
2024.05 - 2026.03
Estates & Facilities Support Officer
Mersey and West Lancashire NHS Trust
2024.02 - 2026.03
Senior Sales & Client Management Roles
Asiaray Advertising Media Ltd
2008.04 - 2022.09
Advertising Executive to Assistant Advertising Manager
New Media Group Ltd
2005.06 - 2008.04
Account Manager
Hong Kong Broadband Network Ltd
2004.09 - 2005.03
Customer Service Officer
Staybridge Suites by Holiday Inn Atlanta
2004.06 - 2004.08
Bachelor of Business Administration (Honours) - Applied Economics
Hong Kong Baptist University