Ricki Daley-Mendez
Leamington Spa,Warwickshire
Summary
Dynamic and results-driven professional with a strong foundation in sales and customer service, complemented by exceptional team leadership and communication skills. Demonstrates adaptability and quick learning in fast-paced environments, excelling in data management and technical proficiency. Known for being calm under pressure, with a proven track record in problem-solving, inventory management, and upselling. Committed to fostering team building and achieving organisational goals through innovative solutions.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Various Temporary Positions
Pertemps Network Group and Other Agencies
Leamington Spa
09.2018 - 01.2025
- Achieved and surpassed sales targets through strategic development and implementation.
- Forged strong customer relationships by understanding needs and delivering personalised solutions.
- Exhibited flexibility and resilience across multiple roles, adapting to changing demands.
- Prioritised value provision to clients, ensuring continuous engagement and future opportunities.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Improved efficiency and productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
Bar Supervisor
Moo
Leamington Spa
01.2018 - 09.2018
- Oversaw bar operations, guaranteeing efficient service and customer satisfaction.
- Managed and monitored customer behaviour to promote safety within venue.
- Ensured high-quality service experience through effective leadership practices.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Organised stock inventory to prevent shortages during peak hours.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Cultivated friendly environment through excellent interpersonal skills enhancing overall guest experience.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Scheduled shifts for staff members for efficient operation of bar.
- Ensured safe environment by strictly adhering to health and safety regulations.
- Trained staff for improved service quality and professionalism.
- Maintained clean premises, promoting welcoming atmosphere for guests.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Canvasser/Team Leader/Recruitment Manager
Zenith
Leamington Spa
11.2016 - 01.2018
- Consistently exceeded sales targets by developing effective sales strategies and implementing them successfully.
- Managed over 50 customer calls per day.
- Led teams in door-to-door sales, achieving notable conversion rates through communication skills.
- Enhanced team performance by training new recruits in essential sales techniques.
- Demonstrated adaptability and leadership, resulting in two earned promotions.
- Demonstrated organisational skills by keeping track of leads and follow-ups.
- Learned about local market trends for targeted canvassing.
- Followed up diligently with leads until conversion into sales.
- Adopted flexible work style, adapting easily to various neighbourhoods and demographics.
- Increased product knowledge for better sales pitches.
- Established rapport with potential customers to gain trust and close deals.
- Showed resilience by handling rejections without losing morale.
- Managed time effectively whilst working in fast-paced environment.
- Enhanced confidence through numerous public speaking experiences.
- Respected privacy of residents and adhered strictly to legal guidelines while canvassing.
- Developed strong communication skills by interacting with diverse range of people daily.
- Stayed updated on all company policies and products for accurate representation.
- Travelled extensively within assigned regions for canvassing activities.
- Maintained positive brand image through professional service and presentation.
Supervisor
The Shed Gourmet Burger Bar
Stratford-upon-Avon
03.2015 - 10.2016
- Managed team in delivering outstanding service quality, ensuring customer satisfaction and promoting repeat business.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Oversaw inventory management to avoid any shortage or excess stock issues.
Education
GCSE or equivalent - English Language (B), English Literature (C), Mathematics (C), Biology (C), P.E. BTEC (Lvl 4)
Trinity Catholic School
Leamington Spa 09.2008 - 06.2013
NVQ Level 2 - IT skills
PET-XI
Remote 06.2023 - 10.2023
Skills
- Sales and customer service
- Team leadership
- Adaptability and quick learning
- Data management
- Technical proficiency
- Calm under pressure
- Communication skills
- Team building
- Problem-solving
- Inventory management
- Upselling
PROFESSIONAL SUMMARY
I am a dynamic sales and customer service professional with a diverse background in various sectors. I have honed a deep understanding of customer relationships and effective sales techniques. Known for my strong communication skills, strategic thinking, and passion for delivering exceptional service, I thrive in fast-paced environments and am always eager to learn and adapt.
Affiliations
- Writing poetry/spoken word, music production, cycling
References
References available upon request.
Timeline
NVQ Level 2 - IT skills
PET-XI
06.2023 - 10.2023
Various Temporary Positions
Pertemps Network Group and Other Agencies
09.2018 - 01.2025
Bar Supervisor
Moo
01.2018 - 09.2018
Canvasser/Team Leader/Recruitment Manager
Zenith
11.2016 - 01.2018
Supervisor
The Shed Gourmet Burger Bar
03.2015 - 10.2016
GCSE or equivalent - English Language (B), English Literature (C), Mathematics (C), Biology (C), P.E. BTEC (Lvl 4)
Trinity Catholic School
09.2008 - 06.2013