Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

RICHMOND KWEKU BUCKMAN

Manchester

Summary

Am an enthusiastic, self-motivated, reliable, responsible, and hardworking with a great ambition and a deep-seated interest to become a well-known manager one day. Have an extensive management experience for about eight years with exposure to senior management positions. Accomplished operations executive with a successful track record overseeing sales, training and career development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Care Support Worker

Voyage Care
03.2023 - Current
  • Provide emotional support to clients resulting in 97% satisfaction rate.
  • Assisted with daily living tasks for clients resulting in improved quality of life.
  • Monitored clients health and help them develop more self-care abilities, allowing them to live more independent lives.
  • Provided support in social, physical and emotional areas to assist clients with integrating into local community.
  • Tracked and documented client behaviors, activity engagement, skills development and notable incidents.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.

Plumber/warehouse officer

Amandi investment limited
04.2021 - 12.2022
  • To assist in receiving goods inwards, check and inspect goods received ensuring accurate quantity, type and acceptable quality.
  • Carry out regular stock takes and quality control.
  • To pick and pack orders to dispatched to customers and company use.
  • To contribute actively as member of warehouse staff team, working towards developing and improving our services and operations.
  • To assist with accurately logging of goods inwards and dispatched onto computer stock management system.
  • Used advanced problem-solving abilities to repair plumbing and drainage systems.
  • Performed inspections of plumbing systems to identify faults and leaks, promptly fixing issues.
  • Inspected and tested plumbing systems for functionality, safety and compliance with building codes.
  • Cut, welded and assembled pipes, fittings and fixtures with precision.
  • Repaired and installed domestic appliances including washing machines, dryers and fridges.
  • Handled day-to-day shipping and receiving overseeing more than100 packages per day

Healthcare Support Worker/Administrator

Essuahyia Health Center
05.2019 - 02.2021
  • Enhanced patient comfort by providing compassionate and attentive care during their hospital stay.
  • Acted as advocate for needs of vulnerable populations within healthcare setting, working to ensure equitable access to resources and support.
  • Provided comprehensive support to patients with activities of daily living, fostering independence and dignity.
  • Utilized strong organizational skills to manage multiple tasks efficiently while maintaining high level of attention to detail in documentation.

Branch Manager

Manny Impex Company Limited
06.2018 - 02.2019
  • Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
  • Maintained positive, professional working environment to optimize staff and customer satisfaction.
  • Supervised and delegated tasks to employees to meet key productivity targets.
  • Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
  • Met financial goals with organized strategies focused on proper management of expenses and income.

Insurance Sales Executive

Holland Insurance Company
05.2018 - 09.2018
  • Collaborated with marketing team to create impact campaigns that generated new leads and increased brand awareness.
  • Mentored junior sales representatives, providing ongoing coaching to improve their performance.
  • Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
  • Delivered exceptional customer service by 68%, resulting in high percentage of repeat business and client referrals
  • Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals
  • Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain competitive edge
  • Delivered exceptional customer service, resulting in high percentage of repeat business and client referrals

Operations Manager

Viseldzi MicroCredit Services
03.2014 - 05.2018
  • Elevated customer satisfaction ratings by 48% providing speedy resolutions.
  • Streamlined operations to consistently deliver on targets.
  • Provided organizational leadership and established business vision to achieve sales, profit and revenue goals.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes

Warehouse Administrator

Amandi Investment Limited
02.2012 - 11.2014
  • Contributed to company-wide sustainability initiatives by promoting recycling and waste reduction efforts within warehouse environment.
  • Developed strong relationships with suppliers, negotiating competitive pricing for materials and services.
  • Improved warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
  • Facilitated communication between different shifts within warehouse team, ensuring seamless handovers of responsibilities and duties each day.
  • Oversaw annual physical inventory counts, reconciling discrepancies quickly to maintain up-to-date stock information for all products.

Sales Clerk

Papamoh Company Limited
09.2007 - 05.2012
  • Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
  • Managed 1000 package inventory to ensure optimal product availability for meeting customer needs.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within store.
  • Implemented suggestive selling techniques when assisting customers; this led to higher average transaction amounts.
  • Implemented suggestive selling techniques when assisting customers; this led to higher average transaction amounts
  • Developed strong relationships with customers, driving repeat business and loyalty
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies

Education

Bachelor of Arts - Business Administration

Methodist University College-Ghana
Ghana
03.2017

Certificate of Higher Education - WASSCE

Methodist Senior High School
Central Region -Ghana
2007

Skills

  • Management Skills
  • Project Management
  • Logistics Management
  • Stock Reporting
  • Timekeeping /Work ethic
  • Team Leadership
  • Good communication skills
  • Microsoft Excel, Word and presentation

Certification

  • Diploma in Warehouse management.
  • Project management foundation Exams
  • Care worker certificate.
  • Christain Leadership and Governance.
  • Plumbing -installation and fitting.
  • Learning lean -Six Sigma: Yellow Belt.
  • Manual Handing in workplace.
  • Warehouse Management: inventory, stock and supply chains.

Accomplishments

  • Recognized by management for high projects delivering outstanding.
  • Worked directly with senior leadership to develop and administer 1 million dollar-per year department budget.
  • Updated and implemented business policies for continued company compliance with policy guidelines.

Languages

English
First Language
Afrikaans
Proficient
C2

Timeline

Care Support Worker

Voyage Care
03.2023 - Current

Plumber/warehouse officer

Amandi investment limited
04.2021 - 12.2022

Healthcare Support Worker/Administrator

Essuahyia Health Center
05.2019 - 02.2021

Branch Manager

Manny Impex Company Limited
06.2018 - 02.2019

Insurance Sales Executive

Holland Insurance Company
05.2018 - 09.2018

Operations Manager

Viseldzi MicroCredit Services
03.2014 - 05.2018

Warehouse Administrator

Amandi Investment Limited
02.2012 - 11.2014

Sales Clerk

Papamoh Company Limited
09.2007 - 05.2012

Bachelor of Arts - Business Administration

Methodist University College-Ghana

Certificate of Higher Education - WASSCE

Methodist Senior High School

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RICHMOND KWEKU BUCKMAN