Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Richmond Kwaku Boako-Arhin

London

Summary

Focused Trading Assistant with experience maintaining plentiful stock levels to meet customer demand and maximise store profits. Organised with excellent planning abilities for good task prioritisation. Collaborative team player supporting excellent department productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Trading Assistant

Sainsburys PLC, Wandsworth Stores
London
08.2023 - Current


  • Assisting customers and responding to their queries
  • Arranging and replenishing products on the display shelves
  • Actively engaging in Planogram which generates a 15% increase in profit for the business
  • Resolving customer disputes and issues
  • Undertaking code checks on products expiry
  • Disposing off obsolete products on shelves and in the system.

Front of House Staff

Compass Group
London
10.2022 - Current


  • Oversaw and coordinated cross-functional teams to ensure customer satisfaction regarding hospitality services in a couple organizations (Fenwick, Chelsea FC, O2 Arena, Twickenham
  • Stadium, Shaftesbury Theatre and Tottenham FC)
  • Took an active part time role in providing services to customers
  • Engaging guests and responding to their queries
  • Taking guests food and drinks orders
  • Serving customers with their orders
  • Assisting in merchandising before and after events
  • Replenishing foods and drinks at all times
  • Responsible for overall customer satisfaction

Administrative assistant

Syracuse University
London
12.2023 - 01.2024


  • Delivering welcome packs to assigned housing locations.
  • Welcoming students into the university and assigned housing locations.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Kept and maintained accurate filing system for preservation of office information.
  • Received, sorted and distributed incoming mail.

Administration Officer

Topp Holdings Ghana Limited
Accra
02.2022 - 09.2022


  • Took a keen role in managing and responding to staff queries and provision of logistics to ensure a smooth job execution
  • Recruiting new staff (guards) for operational duties
  • Addressing all staff related issues including salaries and special contributions
  • Organizing field training sessions for the staff
  • Embarking on random work visits to staff at post of work.

Warehouse Supervisor

Accra Brewery PLC
09.2020 - 12.2021


  • Played a dynamic role in supervising and managing with the organization's top- management regarding all logistics and warehouse issues
  • Supervised and managed products distributions across the country
  • Crafted and maintained all effectual order reports, defects reports including weekly, monthly, quarterly, and annually
  • Maintained and documented all warehouse operational activities within the reports file
  • Ensuring effective and efficient truck loading and offloading process on site
  • Implementing efficient 5s within the warehouse
  • Liaison with other departments like Packaging and Distribution to achieve the organizations KPI's (objectives)
  • Frequently engage in stock taking of products in the warehouse
  • Identified and elicited job-related issues by mentoring and counselling staff members ahead of shift hours
  • Identified and resolved all the root causes of damages in the warehouse using 5WHYS and the “Fish Bone Diagram” as problem solving tools.

National service person

Accra Brewery PLC
Accra
09.2019 - 09.2020


  • Reviewing contracts documented
  • Tracking and monitoring news of interest to the business
  • (Media Monitoring)
  • Performing administrative duties such as receiving, sorting and filing of paper works
  • Updating client contact database
  • Arranging meetings and managing schedules.

Education

Master of Business Administration - Business

York St John University
London
09/2022 - 09/2023

Bachelor of Technology - Procurement & Supply Chain

Accra Technical University
Accra
04/2019 - 05/2021

Higher National Diploma - Procurement & Supply Chain

Accra Technical University
Accra
03/2016 - 06/2019

Skills

  • Team Building &
  • Leadership
  • Microsoft excel
  • Microsoft word
  • Microsoft Power point
  • Planogram implementation
  • Loss prevention

Certification

  • Donations to the people of "Village of Hope" orphanage home - Gomoah Fetteh, Ghana. (2019)
  • General clean up exercise for the residents of the Adabraka community - Ghana. (2018)

Languages

English
Fluent

Timeline

Administrative assistant

Syracuse University
12.2023 - 01.2024

Trading Assistant

Sainsburys PLC, Wandsworth Stores
08.2023 - Current

Front of House Staff

Compass Group
10.2022 - Current

Administration Officer

Topp Holdings Ghana Limited
02.2022 - 09.2022

Warehouse Supervisor

Accra Brewery PLC
09.2020 - 12.2021

National service person

Accra Brewery PLC
09.2019 - 09.2020

Master of Business Administration - Business

York St John University
09/2022 - 09/2023

Bachelor of Technology - Procurement & Supply Chain

Accra Technical University
04/2019 - 05/2021

Higher National Diploma - Procurement & Supply Chain

Accra Technical University
03/2016 - 06/2019

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Richmond Kwaku Boako-Arhin