Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
References
Hobbies and Interests
Custom
Affiliations
References
Timeline
BusinessDevelopmentManager
Richmond Eghoki Osaigbovo

Richmond Eghoki Osaigbovo

Harlow,UK

Summary

Seasoned professional with a strong background in international business operations and strategic project management, recognized for driving process optimization and elevating stakeholder engagement through data driven KPI reporting. Skilled in financial analysis, forecasting, and risk mitigation, with proven success in leveraging CRM platforms such as Oracle and Salesforce to enhance operational efficiency. A multilingual communicator with a strategic mindset and a proactive approach to problem-solving, dedicated to delivering innovative, goal-aligned solutions that support long-term organizational success.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Product Support Manager

Arrow Electronics, Inc
Harlow, UK
02.2024 - 09.2025
  • Directed EMEA operations, fostering cross-functional collaboration with teams in Italy, France, Spain, and Greece to ensure regional alignment and operational excellence.
  • Achieved 100% increase in hybrid team productivity by implementing strategic KPIs and driving performance through clear goal setting and accountability taking.
  • Led contract negotiations and developed supplier pricing strategies that enhanced cost efficiency and strengthened vendor relationships.
  • Designed and implemented standard operating procedures to streamline support functions and improve service delivery.
  • Managed escalated customer issues, delivering effective resolutions that significantly improved satisfaction and retention.
  • Conducted detailed margin analyses and provided strategic recommendations to optimize profitability across product lines.
  • Prepared comprehensive quotations for semiconductor products, integrating market intelligence and customer-specific requirements to support sales initiatives.
  • Collaborated with sales, marketing, finance, and supplier teams to ensure pricing strategies were aligned with broader commercial objectives.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Executed data entry tasks quickly, ensuring up-to-date records were maintained.
  • Used Microsoft Office Suite proficiently for smooth workflow management and document creation.

Electrical Device Technician

Agency Work
Harlow, UK
07.2023 - 02.2024
  • Diagnosed and repaired mobile phones, computers, and iPads, consistently exceeding daily output targets of 250+ devices.
  • Conducted thorough quality assurance inspections to uphold high service standards and ensure customer satisfaction.
  • Maintained full compliance with company policies and demonstrated professionalism throughout all repair activities.
  • Performed detailed diagnostic assessments to identify technical faults and applied effective solutions to restore functionality.
  • Verified successful repairs through post-service testing, ensuring devices operated correctly with no recurring issues.

Administrator

Iron Mountain
Hoddesdon, UK
06.2022 - 07.2023
  • Conducted thorough audits of company records to promote transparency and ensure regulatory compliance.
  • Processed and verified client data, maintaining database integrity and supporting accurate reporting.
  • Diagnosed and resolved internal system issues to facilitate uninterrupted client service and operational continuity.
  • Designed and implemented an intuitive file management system, enhancing accessibility and usability for staff.
  • Upheld strict confidentiality standards while handling sensitive information, demonstrating professionalism and discretion.
  • Delivered accurate data entry services that contributed to streamlined workflows and improved efficiency.
  • Proofread internal and external documents to ensure clarity, consistency, and error-free communication.
  • Managed incoming correspondence and coordinated timely dispatch of letters to support effective internal communication.

Online Order Assistant

Syft
Wolverhampton, West Midlands
09.2019 - 06.2022
  • Ensured precise product selection for customer orders, significantly reducing errors and return rates.
  • Processed supply requests and orders to support timely and efficient dispatch operations.
  • Coordinated item retrieval from storage areas, consistently meeting rapid turnaround targets.
  • Operated handheld RF scanners to provide real-time inventory updates and maintain data accuracy.
  • Maintained high inventory accuracy through diligent stock handling and attention to detail.
  • Collaborated with the logistics team to optimise delivery schedules and streamline operations.
  • Unloaded incoming deliveries promptly to support continuous workflow and minimize delays.
  • Systematically organized and labelled packages to ensure accurate and timely deliveries.

Education

BA (Hons) - Business Management

University of Wolverhampton
Wolverhampton
09.2019 - 06.2022

Business Administration - Business

Harlow College
Harlow, Essex
09.2017 - 06.2019

GCSEs - English, Maths, Science - National Curriculum

Stewards Academy & Mark Hall Academy
Harlow, Essex
09.2014 - 06.2017

Skills

  • International Business Operations
  • Email processing
  • Strategic & Agile Project Management
  • Financial Analysis & Forecasting
  • Risk & Compliance Management
  • Business Process Optimization
  • CRM Systems like, Oracle & Salesforce
  • Stakeholder Engagement & KPI Reporting
  • Problem-solving
  • Strategic planning
  • Resourcefulness
  • Multilingual
  • Microsoft Office
  • Documentation writing/handling
  • Research and evaluation
  • Procurement and purchasing systems

Websites

Certification

  • Oracle System Experience
  • Salesforce CRM (basic user proficiency)

Languages

Spanish: Native
English: Fluent

References

Available upon request.

Hobbies and Interests

International travel & cultural exchange, Global economics & entrepreneurship, Mentoring & leadership development

Custom

1 week notice period, Available to start from October.

Affiliations

  • Football ( Semi-Pro )

References

References available upon request.

Timeline

Product Support Manager

Arrow Electronics, Inc
02.2024 - 09.2025

Electrical Device Technician

Agency Work
07.2023 - 02.2024

Administrator

Iron Mountain
06.2022 - 07.2023

Online Order Assistant

Syft
09.2019 - 06.2022

BA (Hons) - Business Management

University of Wolverhampton
09.2019 - 06.2022

Business Administration - Business

Harlow College
09.2017 - 06.2019

GCSEs - English, Maths, Science - National Curriculum

Stewards Academy & Mark Hall Academy
09.2014 - 06.2017

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Richmond Eghoki Osaigbovo