Summary
Overview
Work history
Education
Skills
Timeline
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Richmond Sarkodie

London,Southwark

Summary

Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work history

Store manager

Poundland Ltd
London, South Ayrshire
11.2024 - 07.2025
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Streamlined operations to maximise efficiency and minimise waste.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Managed staff rosters, ensuring adequate coverage during peak times.

Assistant store manager

Poundland Ltd
London, Southwark
07.2023 - 11.2024
  • Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
  • Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
  • Handled employee concerns discreetly; fostered healthy working environment.
  • Coordinated staff meetings for improved communication and team morale.
  • Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
  • Facilitated smooth operation with effective scheduling and task delegation.

Night shift supervisor

Superdrug Company Ltd
Brixton, Lambeth
04.2022 - 06.2023
  • Assisted in recruitment processes for hiring competent night shift employees.
  • Streamlined communication channels for faster problem resolution and decision-making process.
  • Improved operational efficiency by implementing innovative management techniques.
  • Supervised nightly operations for smooth workflow and minimal disruptions.
  • Monitored stock levels to avoid disruption in services or production.
  • Delegated tasks efficiently to ensure timely completion of workload.
  • Coordinated with other departments to ensure seamless operation across all shifts.
  • Ensured compliance with industry regulations safeguarding company reputation from any legal issues.

Sales assistant

Sainsburys Limited
Fulham, Hammersmith and Fulham
08.2019 - 03.2021
  • Trained new staff members, fostering a supportive working environment.
  • Demonstrated products effectively leading to increased sales conversions.
  • Offered personalised shopping advice to enhance customer experiences.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Followed company procedures and guidelines for smooth retail operations.

Education

GCSEs - mechanical engineering

Koforidua Scondary Technical school
Ghana
01.2017 - 02.2019

Skills

  • Staff rota arrangement
  • Visual merchandising insight
  • Scheduling employees
  • Merchandising plan execution
  • Product pricing
  • Communication effectiveness
  • Time efficiency
  • Customer Service
  • Team Leadership
  • Interpersonal communication

Timeline

Store manager

Poundland Ltd
11.2024 - 07.2025

Assistant store manager

Poundland Ltd
07.2023 - 11.2024

Night shift supervisor

Superdrug Company Ltd
04.2022 - 06.2023

Sales assistant

Sainsburys Limited
08.2019 - 03.2021

GCSEs - mechanical engineering

Koforidua Scondary Technical school
01.2017 - 02.2019

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Richmond Sarkodie