Richmond Okpoti Quaye
Accra
Summary
Results-driven IT and service delivery professional with experience supporting international clients across technical operations and workforce performance. Skilled in system deployment, hardware and network troubleshooting, quality assurance, and stakeholder reporting. Proven ability to optimize operational performance, train teams on internal systems, and deliver data-driven insights that support business continuity and client satisfaction.
Overview
3
3
years of professional experience
Work History
Co-Founder /Senior Project Manager
Compel Innovations
03.2024 - Current
- Lead end-to-end technology initiatives, including software development, technical support, and system administration.
- Oversee project planning and execution to ensure timely delivery and operational excellence.
- Maintain service quality standards and system reliability across all technology projects.
Service Delivery Lead
Limitless Technology
Accra
01.2024 - 02.2026
- Improved account performance and quality scores by leading structured quality assessments and targeted corrective actions.
- Increased overall “crowd health” and operational stability by proactively identifying performance gaps and implementing optimization strategies.
- Strengthened client trust and alignment by facilitating calibration sessions that reduced quality discrepancies and improved scoring consistency.
- Delivered executive-level weekly and monthly dashboards, translating operational data into actionable insights for stakeholders.
- Enhanced communication efficiency by coordinating timely crowd announcements, improving engagement and compliance rates.
- Maintained 100% tracking accuracy by managing and updating EqipTracker, ensuring transparent performance monitoring.
- Provided data-driven weekly performance updates to stakeholders, enabling faster strategic decision-making.
Technical Support Engineer
Remote Work Digital Limited
09.2022 - 01.2024
- Provided technical support for customers via email and chat platforms.
- Diagnosed software and hardware issues for remote users effectively.
- Assisted clients with installation and configuration of software applications.
Education
Bachelor of Science - Computing
University of Greenwich
London, United Kingdom 02-2026
Advanced Diploma - Computing With Business Management
NCC Education IPMC
Accra, Ghana07-2022
Diploma - Business Information Technology
NCC Education IPMC
04-2021
Mfantsipim School
Cape coast Skills
- Technical Support
- System Deployment
- Network Troubleshooting
- Service Delivery
- Quality Assurance
- Performance reporting
- Process Improvement
Languages
English
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Ga
Advanced (C1)
C1
Affiliations
National Service Personnel - La Dade-Kotopong Municipal Assembly
Timeline
Co-Founder /Senior Project Manager
Compel Innovations
03.2024 - Current
Service Delivery Lead
Limitless Technology
01.2024 - 02.2026
Technical Support Engineer
Remote Work Digital Limited
09.2022 - 01.2024
Bachelor of Science - Computing
University of Greenwich
Advanced Diploma - Computing With Business Management
NCC Education IPMC
Diploma - Business Information Technology
NCC Education IPMC
Mfantsipim School