Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Richie Stote

London

Summary

Seasoned Business Development and Client Services Leader with 22 years of experience. Consistently demonstrates the ability to win, cultivate, manage, and grow businesses while driving B2C & B2B client revenues. Successfully strategizes sales plans and implements digital transformation programs for globally recognized brands and industry giants. Boosts gross margins by up to 53%, surpasses revenue targets by over 200%, and deploys multimillion-pound digital solutions that enhance efficiency and drive profitability growth for clients.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Client Partner / Digital Consultant

Freelancer
01.2024 - Current
  • Utilising new technologies and innovation to improve business performance through the creation of new products and improving current processes to position the business for a better competitive advantage
  • Exceeded quarterly targets by 20% consecutively for 3 quarters by leveraging digital tools and cross-selling services to expand customer portfolios.Provided exceptional customer service, resolving issues promptly while maintaining professionalism in challenging situations.
  • Analyzed product performance data, making adjustments as needed to improve ROI for clients' investments in digital marketing efforts.
  • Strengthened partnerships with key vendors to ensure seamless product integration for clients.

Senior Client Partner

Foolproof
06.2021 - 01.2024
  • Company Overview: Foolproof, part of the Zensar Group, is a global digital product agency with 200+ FTEs and generates £35M in annual revenue
  • Responsible for leading client relationship strategy to maximise satisfaction, secure continued business, and significantly increase revenue
  • Spearheaded the strategic growth of a client portfolio, driving a 26% YoY revenue increase and a 53% average gross margin, exceeding initial targets by 15%
  • Transformed client experience by delivering a multi £M portfolio of 45+ digital solutions, resulting in a 143% increase in customer satisfaction scores
  • Exponentially expanded global reach, forging strategic partnerships with 65 key stakeholders at a global software giant in one year
  • Cultivated a high-performing team of 15 diverse experts, fostering effective collaboration and exceeding client expectations
  • Achieved a 98% client retention rate by consistently delivering solutions aligned with business needs
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
  • Streamlined internal processes, resulting in improved efficiency and increased productivity.
  • Delivered insightful presentations at industry events, positioning the company as a thought leader in the field.
  • Utilized data-driven insights to refine sales methodologies for optimal results in future endeavors.

Digital Consultant

Freelance
01.2019 - 06.2021
  • Improved client's online customer experience by 45% by developing and implementing comprehensive digital strategies
  • Optimized conversion rates, implementing strategic landing page designs and A/B testing methods.
  • Stayed current with industry trends, incorporating new technologies into client offerings when appropriate for improved results.
  • Conducted targeted market research to inform strategic decisions around product development or messaging.
  • Assisted clients in navigating complex compliance issues pertaining to data privacy regulations such as GDPR, mitigating potential legal risks associated with their digital activities.

Client Partner

CI&T
02.2019 - 05.2020
  • Company Overview: CI&T is a multinational digital consultancy operating across nine countries, with 6.2K+ employees, and generates $465M in annual revenue
  • Responsible for building, managing, and nurturing partnerships with key clients to acquire new business opportunities and drive consistent revenue growth
  • Reported to the CCO, led a team of 8 Client Services Directors and Managers and multiple non-direct reports, and controlled a £10M+ budget
  • Acquired, onboarded, and strengthened partnerships with Tier 1 enterprise clients, including HSBC, Audi, Volkswagen, and BCA, achieving portfolio growth with an annual revenue of up to £6M for each brand
  • Led a cross-functional team in crafting RFP responses and briefs for top brands, securing a £30M Audi US account to build an office in DC and a partnership with BCA to co-launch an innovative car-buying e-commerce platform, all within an 18-month timeframe
  • Managed full P&L responsibilities, including budgeting, forecasting, expense control, and strategic decision-making to improve profitability, projecting a portfolio growth of £12M
  • Oversaw project changes prioritisation, contingency planning, crisis mitigation, and stakeholder communication throughout the project lifecycle, ensuring seamless execution in alignment with client expectations and business requirements
  • Cultivated a team culture of inclusivity, collaboration, and growth, resulting in enhanced sales performance and new business wins
  • CI&T is a multinational digital consultancy operating across nine countries, with 6.2K+ employees, and generates $465M in annual revenue

Founder/Managing Partner & VP of Client Services

Onvi
11.2014 - 10.2018
  • Company Overview: Onvi is a high-growth Fintech start-up providing B2B SaaS mobile order and pay solutions for multiple industries
  • Responsible for shaping strategic direction, overseeing operations, and cultivating strong client relationships to drive market expansion and sustainable business growth
  • Managed over 25 direct reports and a £2M budget
  • Developed and executed a comprehensive quarterly and annual business strategy design and execution, generating £1.8M in YoY revenue growth
  • Secured $20M+ in funding through Angel rounds, fuelling business expansion and product development
  • Forged key strategic partnerships with Telefonica and O2, enabling to onboard premier clients like AEG and O2 Arena, and accelerate tech adoption for top brands, including Mini, BMW, Gov, Renault, and Pizza Hut
  • Enhanced team performance by fostering a collaborative culture and providing continuous training and development opportunities, resulting in elevated product delivery and client service

Founder/Managing Partner & VP of Client Services

NOCK Agency
10.2014 - 09.2018
  • Company Overview: Nock Agency, acquired by Onvi, was an award-winning digital innovation agency/consultancy that designed and built best-in-class customer experiences through cutting-edge technologies
  • Responsible for managing all day-to-day business operations, strategic planning, and critical partnership building to boost profitability and ensure consistent growth
  • Led a cross-functional team of 26 people and owned a budget of £1.8M
  • Pioneered a comprehensive business plan that positioned the company as a trusted technology and innovation partner to industry leaders, resulting in new business acquisitions and a significant increase in annual profits by an average of 48% YoY
  • Built, managed, and nurtured C-Suite relationships with major brands, including EE, BMW, Microsoft, Renault, and YouTube, exceeding revenue growth targets by 200%
  • Orchestrated cross-functional team development, aligning roles and objectives to elevate overall performance, enhance service delivery, and achieve key business targets
  • Nock Agency, acquired by Onvi, was an award-winning digital innovation agency/consultancy that designed and built best-in-class customer experiences through cutting-edge technologies

Chief Commercial Officer

CURB
02.2010 - 10.2014
  • Company Overview: Curb, acquired by CSM Live, was an award-winning digital agency specialising in crafting best-in-class digital brand experiences and generating £2.4M in annual revenue
  • Responsible for overseeing the development and execution of commercial strategies to drive customer acquisition, market share expansion, and revenue increase
  • Reported to the CEO, headed a team of up to 12 people, and oversaw a budget of £2.4M
  • Managed and grew 8 key accounts through detailed account plans and high-quality delivery, generating £2.4M+ in annual revenues from 2013 to 2014
  • Led and developed 4 Account Managers and 8 cross-functional team members through mentorship, elevating individual performance to achieve business growth objectives
  • Collaborated on strategising and launching three tech start-ups, resulting in successful market entry while positioning the parent company for a strategic acquisition
  • Curb, acquired by CSM Live, was an award-winning digital agency specialising in crafting best-in-class digital brand experiences and generating £2.4M in annual revenue

Group Account Director

Acclaim
03.2009 - 02.2010

Account & Project Director

Publicis Groupe
01.2007 - 03.2009

Senior Planner & Project Manager

Rhubarb
11.2005 - 01.2007

Senior Project Manager

Urban Caprice
11.2002 - 11.2005

Education

Bachelor of Arts - Architecture

Kingston University
London
01.2000

Bachelor of Arts - Architecture

University of California, Berkeley
San Francisco
01.1996

Skills

  • Business Development
  • Account Management
  • Client Relationship Management
  • Strategic Account Planning
  • Client Data Analysis
  • Digital Transformation
  • Digital Product Design
  • Continuous Enhancement
  • Customer-centric Service/Solution Delivery
  • Digital Advisory
  • Team Leadership
  • Development
  • Client acquisition
  • Relationship Management
  • Performance Tracking
  • Client interaction

Affiliations

BIMA (The British Interactive Media Association), Blockchain Council Member, 2018 - Present

Certification

CSP - Certified Sales Professional

Client Service Training - 2001-2002

Timeline

Client Partner / Digital Consultant

Freelancer
01.2024 - Current

Senior Client Partner

Foolproof
06.2021 - 01.2024

Client Partner

CI&T
02.2019 - 05.2020

Digital Consultant

Freelance
01.2019 - 06.2021

Founder/Managing Partner & VP of Client Services

Onvi
11.2014 - 10.2018

Founder/Managing Partner & VP of Client Services

NOCK Agency
10.2014 - 09.2018

Chief Commercial Officer

CURB
02.2010 - 10.2014

Group Account Director

Acclaim
03.2009 - 02.2010

Account & Project Director

Publicis Groupe
01.2007 - 03.2009

Senior Planner & Project Manager

Rhubarb
11.2005 - 01.2007

Senior Project Manager

Urban Caprice
11.2002 - 11.2005

Bachelor of Arts - Architecture

Kingston University

Bachelor of Arts - Architecture

University of California, Berkeley

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