Richard Henri Rigobert Icaré
Ilford
Summary
Resource-driven, recommends, interprets and evaluates information sources and assists users with academic and information searches. Asserts sharp, keen eye for detail and organisation. Proactively uses technology to perform job or enhance customer experience.
Overview
37
37
years of professional experience
2
2
Languages
Work History
ICT Coordinator
Diversity East
London Boardman, Broadway, Stratford
- Strong technical skills, knowledge of networking, network troubleshooting, installation of standalone and networked printers, experience in PC assembly, proficient in MS Office 365, knowledge of Windows 10 and Linux environment, remote access desktop, virus and spyware removal, guidance adviser.
- Organized and detail-oriented with a strong work ethic
- Excellent communication skills, both verbal and written
- Provided professional services and support in a dynamic work environment
Customer Assistant Manager, trainer
- For the European Computer Driving Licence
- Assist the client with advice on career guidance and level of IT training.
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness
- Tracked attendance and evaluated progress for assigned trainees
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Analyzed team performance and identified opportunities for additional training
Public writer
Paris
- Helping the people in need with administrative task
- Organisation of files, running of the office
- Building relation and ensuring that clients are happy with the work deliver in time
- Prepare and review manuscript of authors.
Library Manager
Vision Redbridge Culture and Leisure, London Borough of Redbridge, Wanstead Library
01.2010 - Current
- In the daily duties, overseeing staff, schedule, rota, ensuring all promotions, communications and marketing online and offline are up to date
- Coordinating with outside contractors and the day to day running of the Library
- Wrote and successfully lauch the project to monetize digital screens in London Borough of Redbridge Libraries
- Senior Library Assistant, front line services
- Web editor for Wanstead Library
- Stock control
- Communicate with contractors and member of the public
- Manage stock of equipment catalogue, forecast of requirements and ordering
- Deliver training to customers and provide ongoing customer support throughout customer use
- Provide guidance, and support to customers about Library digital services
- Provide a supportive link between customers and Libraries, while demonstrating a positive and professional image through written and verbal communication
- Successfully manage high volumes of customer-facing interactions via written and verbal communication
- Ensure the successful delivery of services and inform customers on their services updates in alignment with policies
- Track customer feedback, issues, and complaints, notify appropriate internal management and provide resolution to customer
- Document all communication and maintain appropriate records.
Building Control Support Officer
London Borough Of Redbridge
Lynton, Ilford
01.2010 - 01.2011
- I worked with the Administrative team, learned about the process of a building control application, and used "Advance Planning Administrative System" (APAS)
- Checking and Preparing Building Control application
- Recording Post on the post system, and relevant Building Control regulation documents
- Booking site visits for Building Control Officers on APAS
- Checking and preparing plan
- Responding to public query
- Scanning process to prepare BC for E-Building Control.
Building Control Web Editor, Secondment Web Assistant / Web Editor
London Borough Of Redbridge Lynton
Ilford
01.2009 - 01.2010
- I had the opportunity to participate with the Web team, in the development and the implementation of Redbridge-i website phase two, some the tasks involved were:
- Writing content for designated areas of the site
- Assisting the Web Manager and Web Editor in presenting Council publications on the website
- Research and produce pieces of written content
- Assisting and liaising with various web editors to develop tailored web pages suitable for their services
- Producing statistical data using Google Analytics and Site Morse
- Supporting the Web Manager and Web editor in providing training for staff and members
- Moderating forums and Neighbourhood Matters area of the site as required
- Prioritise incoming information and request related to Redbridge-i and the intranet website
- Assisting the Web Editor and Web Manager in coordinating and drafting Council responses to enquiries
- Editing and generating frequently asked questions and to maintain specified areas of the Content Management System
- Monitoring Council output on designated areas of the site
- Help with duties related to the position
- Develop and implement social media, in partnership with the Press, Media and marketing communication team
- In addition, I have continuously participated in the day-to-day multi-task required to update and communicate with the Marketing team
- I have worked on a project to "Develop and implement social media strategy" for Redbridge Council.
Building Control Support Officer
London Borough Of Redbridge
Redbridge, Ilford, ESS
01.2008 - 01.2009
- I worked with the administration team, learning about the building control application process and using the Advance Planning Administrative System (APAS).
- Review and prepare building control application
- Recording submissions on the system and relevant Building Control Regulations documents
- Booking site visits for building control officers on APAS Advance Planning Administrative System
- Review and prepare plan, respond to public enquiry
- Scanning process to prepare building control for E-Building Control
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Planning Support Officer
London Borough of Redbridge Lynton
Ilford
01.2007 - 01.2007
- I had the opportunity to work with the Administrative team, and learn about the process of a planning application, and the use (APAS) Advance Planning Administrative System
- Checking and Preparing planning application
- Recording Post on the post system
- Recording objection on the Advance Planning Aministrative Systeme
- Responding and handling public query.
Agency Staff
01.2005 - 01.2007
Internet Computer Technology Coordinator
Adecco Agency
Cranbrook, Ilford
01.2003 - 01.2005
- I was assigned to the
Customer Assistant Manager
Internet Exchange, Shepherds Bush Library
London
01.2002 - 01.2003
Office Assistant
01.1987 - 01.1988
Education
Action Counters Terrorism (ACT)
Learningpool
London 05.2023 - 05.2023
Media And Information Literacy
Learningpool
London 04.2023 - 04.2023
General Data Protection
High Speed Training
London 03.2023 - 03.2023
E-Learning Key Digital Skills
Learningpool
London 07.2022 - 07.2022
Introduction To Safeguarding Children (Level 1)
High Speed Training
London 02.2022 - 02.2022
Children's Library Workforce
Learningpool
London 06.2018 - 06.2018
Year First Aid Manual handling of objects form -
Blue Badge training - undefined
School registration training - undefined
Online resources training - undefined
Opening the book training - undefined
Assertiveness at work training - undefined
Autism awareness training - undefined
Understanding Your Customers' Needs
Learningpool
London 05.2015 - 05.2015
Signposting And Referral
Learningpool
London 06.2015 - 06.2015
The Digital Divide & Your Role As A Public Library
Learningpool
London 04.2015 - 04.2015
Upporting Access To On-line Services
Learningpool
London 05.2015 - 05.2015
Delivering Digital Skills
Learningpool
London 06.2015 - 06.2015
Control of Substances Hazardous -
High Speed Training
04.2011 - 04.2011
Skills
RNIB Short sighting help in a Library environment 2016
Leading and Managing Public LibrariesDigital Information Skills
Library WorkforceENVQ ITQ level 2 in IT 2008
Institute 4in (computer centre) (France)Publishing, Page Maker, Word, Multiplan, Database, Windows, write, Paint 1986
Mechanic engineering (France), software programming
Mechanic Engineering (Cameroon) 1982 to 1984
Military service, French Army, Chief Corporal 1985 to 1986
Blockchain technology
Linux
Digital currency
Social media
Search engine optimisation, analytics, web design, mobile application design
[Software] expertise
Equipment configuration
Staff training and development
User access
Interlibrary loan processes
Policies and procedures
Staff Management
Strategic planning
Coaching and mentoring
Search Engine Optimization
Key Performance Indicators
Operations management
IT support
Onsite customer support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Action Counters Terrorism (ACT)
Learningpool
05.2023 - 05.2023
Media And Information Literacy
Learningpool
04.2023 - 04.2023
General Data Protection
High Speed Training
03.2023 - 03.2023
E-Learning Key Digital Skills
Learningpool
07.2022 - 07.2022
Introduction To Safeguarding Children (Level 1)
High Speed Training
02.2022 - 02.2022
Children's Library Workforce
Learningpool
06.2018 - 06.2018
Signposting And Referral
Learningpool
06.2015 - 06.2015
Delivering Digital Skills
Learningpool
06.2015 - 06.2015
Understanding Your Customers' Needs
Learningpool
05.2015 - 05.2015
Upporting Access To On-line Services
Learningpool
05.2015 - 05.2015
The Digital Divide & Your Role As A Public Library
Learningpool
04.2015 - 04.2015
Control of Substances Hazardous -
High Speed Training
04.2011 - 04.2011
Library Manager
Vision Redbridge Culture and Leisure, London Borough of Redbridge, Wanstead Library
01.2010 - Current
Building Control Support Officer
London Borough Of Redbridge
01.2010 - 01.2011
Building Control Web Editor, Secondment Web Assistant / Web Editor
London Borough Of Redbridge Lynton
01.2009 - 01.2010
Building Control Support Officer
London Borough Of Redbridge
01.2008 - 01.2009
Planning Support Officer
London Borough of Redbridge Lynton
01.2007 - 01.2007
Agency Staff
01.2005 - 01.2007
Internet Computer Technology Coordinator
Adecco Agency
01.2003 - 01.2005
Customer Assistant Manager
Internet Exchange, Shepherds Bush Library
01.2002 - 01.2003
Office Assistant
01.1987 - 01.1988
ICT Coordinator
Diversity East