Richard Bawa Sammoh-Duah
Bromley,City of London
Summary
Enthusiastic cleaning manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Motivated with 19 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Senior contracts manager
ABM UK
London, City of London
01.2024 - Current
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Directed daily operations to achieve maximum output and reduce costs.
- Selected, trained and performance-managed staff to build results-focused team.
- Successfully maintained clean driving licence and access to reliable transportation.
- Delivered services to customer locations within target timeframes.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Stayed current on processes and procedures to offer relevant assistance.
- Increased customer satisfaction by resolving issues.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Wrote reports outlining work progress and results.
- Applied positive customer service approach to increase satisfaction levels.
- Carried out day-to-day duties accurately and efficiently.
- Handled chemicals and waste in line with COSHH regulations.
Line supervisor
ABM UK
London, City of London
03.2017 - 01.2024
- Coordinated activities for team of various team members
- Organised work schedules to meet demanding production goals.
- Trained new hires and set up mentoring relationships to drive team performance.
- Managed technical team performance by training, mentoring and motivating employees.
- Implemented health and hygiene standards for full safety compliance.
- Set up and performed test activities, assessing equipment function and quickly rectifying errors.
- Improved workplace safety to reduce accidents and near-misses.
- Led daily team briefings to improve productivity and performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Achieved KPIs through team motivation and incentivisation.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Supported staff learning and development for improved team capabilities.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Reviewed staff performance and provided personalised feedback in appraisals.
- Supervised activities of workers and enforced safety regulations.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Successfully maintained clean driving licence and access to reliable transportation.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully delivered on tasks within tight deadlines.
- Handled chemicals and waste in line with COSHH regulations.
- Applied positive customer service approach to increase satisfaction levels.
- Regularly covers position of senior contract manager and senior operations manager's holidays
- Determined maintenance requirements and assigned repairs to qualified employees.
- Carried out day-to-day duties accurately and efficiently.
- Oversaw daily operations to achieve high productivity levels.
- Engaged with stakeholders to build relationships and brand awareness.
- Completed duties to deliver on targets with accuracy and efficiency.
- Assisted with infection control through social distancing and PPE wearing.
- Consistently arrived at work on time and ready to start immediately.
- Adhered to legal regulations when conducting investigations or giving advice.
- Investigated cases to reach resolution or conclusion.
- Handled official documents to maintain privacy, authenticity and accuracy.
- Observed official policies and procedures to be fully compliant.
- Oversaw daily operations and contract management for site teams.
- Supported team by demonstrating respect and willingness to help.
Cleaning supervisor
Initial Company Limited
London , City of London
03.2008 - 12.2016
- Guided staff to handle chemical solutions in line with COSHH.
- Used excellent problem-solving skills to quickly resolve issues.
- Stored and disposed of cleaning products and chemicals safely.
- Liaised with management to establish and complete priority cleaning jobs.
- Reported on accidents and investigated incidents to protect staff safety.
- Evaluated employees regularly to assess performance and provide feedback.
- Delivered professional, friendly service across customer-facing tasks.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Inspected cleaning quality to achieve pristine standards.
- Trained staff in proper cleaning, sanitisation and infection control.
- Escalated issues and complaints for prompt management resolution.
- Communicated management feedback to improve team performance.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Improved efficiency and productivity by acquiring new skills.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Handled chemicals and waste in line with COSHH regulations.
- Consistently arrived at work on time and ready to start immediately.
- Reviewed work schedules to enhance efficiencies.
Station cleaner
GBM Services
LONDON, City of London
03.2004 - 03.2008
- Used correct procedures to clean floors, communal areas and work spaces.
- Communicated well with team across multiple locations.
- Achieved spotless results within working timeframes to meet client needs.
- Worked quickly to complete cleaning within allotted timeframes.
- Correctly used colour-coded equipment.
- Conducted thorough venue inspections to accurately identify cleaning needs.
- Followed health and safety standards governing correct use of chemicals.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Spot cleaned and sanitised high-touch areas.
- Monitored cleaning supplies and ordered more when necessary.
Education
Edexcel Level 2 - Cleaning
Working Men’s College
London 01.2010 - 03.2010
Higher National Diploma - Business management
West London College of Business & Management Scien
London 09.2013 - 06.2016
High School Diploma - Mechanical Engineering
Accra Technical Training Center
Accra - Ghana 08.1996
Bachelor of Science - Mechanical Engineering
Central University
Accra - Ghana 09.1999
Skills
- Time management
- Communication skills
- Problem-solving
- Public relations
- Leadership
- Payroll administration
- Team building
- Compliance standards
Timeline
Senior contracts manager
ABM UK
01.2024 - Current
Line supervisor
ABM UK
03.2017 - 01.2024
Higher National Diploma - Business management
West London College of Business & Management Scien
09.2013 - 06.2016
Edexcel Level 2 - Cleaning
Working Men’s College
01.2010 - 03.2010
Cleaning supervisor
Initial Company Limited
03.2008 - 12.2016
Station cleaner
GBM Services
03.2004 - 03.2008
High School Diploma - Mechanical Engineering
Accra Technical Training Center
Bachelor of Science - Mechanical Engineering
Central University
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