Richard Weaver

Driven Custodial Operations Manager with expertise in people management, training, and budgeting. Led teams to achieve performance targets while ensuring safety and security through effective supervision and inspections. Developed staffing and budgeting plans to meet operational needs. Seeking a managerial role in the prison service or facilities sector to leverage skills and experience.

• KEY ACHIEVEMENTS
• Substantially reducing the number of violent incidents within the prison by driving the implementation of anti-bullying and suicide prevention policies and supporting vulnerable prisoners
• Implementation of new national and local security strategy
• Preventing various security issues and intercepting jail break plots by watching out for irregular or unusual conditions that may create security concerns or safety hazards
• Helping prisoners gain enriched prospects and life skills by advising and counselling them, in addition to ensuring their access to professional services
• Providing prisoners with the necessary support throughout their rehabilitation journey, while also encouraging positive choices in preparation for release
• Improving response to issues within the prison by contributing to the enhancement of prison incident management standard procedures and dealing with various incidents as first on scene
• Accredited yellow belt training
• Drove sales by promoting new products, providing information on available products and services and efficiently resolving customer queries by phone or e-mail, in accordance with the principles of Treating Customer Fairly
• Boosted client retention and loyalty levels by maintaining strong relationships with existing customers
• Demonstrated excellent customer service skills by proactively dealing with customer complaints and avoiding escalation
• Ensured the delivery of quality information by updating customer information in the system and producing call reports
• Increased customer retention rates by keeping records of all customer interactions, details of enquiries, complaints, or comments, as well as actions taken in order to improve the ability to respond to them and deliver better service
• Positively contributed to the Customer Services Team by training and coaching other members to deliver the highest standards of customer care
• Drove the achievement of daily, weekly and monthly targets and helped track business performance by preparing and submitting KPI and P&L reports
• Consistently exceeded sales targets by motivating, supporting, leading and developing a team of high-performance Sales Advisors, focusing on the implementation of personal development plans to promote individual capacities
• Maximised sales and drove revenue by employing cross-selling and upselling techniques across the client base
• Boosted client retention and loyalty levels by maintaining strong relationships with customers and providing outstanding customer service
• Developed efficient sales techniques used to drive team performance by interpreting sales data and KPIs
• Demonstrated excellent people management skills, with a main focus on performance management to drive growth
• Improved team performance and maximised output by delegating tasks according to individual skills and capacities
• Reduced catering costs by identifying and implementing cost saving opportunities, managing the budget
• Successfully negotiated purchasing prices of food & beverages, while taking into consideration specific event requirements and coordinating with caterers
• Ensured adherence to allocated budgets by analysing consumption and food waste levels in order to forecast required quantities needed for daily sufficiency
• Built and managed a high-performance team of kitchen staff and caterers, personally overseeing recruitment and continuous development
• Fully managed the planning and cooking of meals up to 400 covers, in addition to large functions up to 200 covers and daily breakfasts for up to 150 guests
• Ensured client satisfaction by understanding requirements and preferences to tailor plans and staffing accordingly

• City & Guilds - Level Two Catering and Hospitality
• ISS – Managing Health & Safety Programme
• Level 3 Diploma in Custodial Care
• Food Hygiene
• How to Deal with Difficult people
• Control and Restraint