Richard Tye

• Formulated business plan to launch The Floor Room Shop-in-shop corners across 5 John Lewis & Partners department stores across the North West and Midlands.
• Recruit Store Teams for the UK.
• Enhanced cluster profitability with cost-effective budget management and resource allocation strategies.
• Conducted regular performance evaluations for all 30 employees to recognize achievements, address challenges, and facilitate professional growth.
• Initiate sales growth to +4% from concept launch.
• Implemented innovative client engagement campaigns that drove increased brand awareness and highest conversion rate of 12.3%.
• Delivered comprehensive training programs for new hires, resulting in higher levels of competency among team members.
• Acted as Group Training Manager to implement ongoing professional development for employees by establishing close relationships with Brand Partners, organizing training events and preparing customized training materials.
• Conversion focus delivered client engagement providing 5 star reviews and brand advocacy.

• Regional Manager across 30 locations in North West England.
• Demonstrated consistent versatile leadership skills to engage teams of 190 permanent colleagues.
• Commercially aware and business minded, focusing on how to strategically add value.
• Delivered agreed retail plan, ensuring consistency across estate and was able to manage and influence stakeholders across all business levels.
• Delivered positive KPI results across balanced scorecard resulting in 'Best KPI performance for Q3'Role.
• Was able to turn strong sales through effective leadership and flexible approach, and can easily adapt management style to get best from store leaders.
• Communicated clearly across multiple channels and styles to ensure complete team's buy-in and understanding.
• Monitored and controlled sales/hours/costs/stock for each store, ensuring stores trade to their maximum potential and within budget.
• Ensured full audit compliance across health & safety, loss prevention and right to work in every store.
• Created positive high performance and development culture across region through great coaching and empowerment in order to maintain strong succession pipeline.

Full time carer for my son, additionally using my spare time to teach and invest in local Moskovskyi community with spoken/written English language. This would include a focus towards academic qualification conversational and auditory development skills.

• Leading, managing 15 regional multi- and mono-brand jewellery stores and teams in United Arab Emirates, including Graff Dubai Mall Flagship.
• Oversaw sales growth, customer relationships, hiring, training, store and product launches.
• P&L responsible, leading my stores to a 5% increase in profitability YOY.
• This was achieved through high revenue sales contributions, reductions in staffing costs, negotiated rental reductions and new store locations.
• Implemented more rewarding commission scheme focused on top achievers reducing overall expense of scheme and driving budgeted sales achievement.
• Developed in store clienteling approach online and offline, leading to more targeted engagement and rewarded customers.
• Created new approach for teams personal development and career promotion.
• Leading to promotion of 5 team leaders to managers over 18 month period.
• Presented feasibility study for two new store locations to reduce regional expenses and enhance customer traffic and experience.
• Transition also allowed for new strategy to sell aging jewellery through clienteling and margin awareness protecting profitability.
• Traveled to over 8 locations per week to manage each store and perform reviews of individual managers and employees.

• Promoted to Area Manager, leading and managing 9 luxury store locations representing jewellery and home.
• Oversaw development of managers team, planned launch of new concept store, brand launches, B2B sales, customer service enhancement program.
• Developed efficient teams and optimized internal policies to increase responsiveness to customer demands through development of offline customer feedback program.
• Strategized and created new sales commission scheme to reduce expenses, enhancing consultants and managers motivation, leading to yearly budget achievement from 3 underperforming stores and record single sale of £690K.
• Conceptualization of new outlet store for furniture and product ranging for new product representation.
• Operational excellence with lowest overall shrink score in region +26% improvement
• Managing relationship of brand partners and concessions within larger format stores, collaborating with them to ensure brand identity.
• Deputized to manage Harvey Nichols Department Store for 3 months demonstrating flexibility and ability to deal with ambiguity.

• Sales Floor Manager, started with Mens RTW, Luxury Home, Kids, Seasonal Pop Up, Promoted to the the highest revenue Ladies RTW, Lingerie and Personal shopping Departments.
• Oversaw sale's budget growth, team development, stock maintenance, operational effectiveness controls and luxury customer service standards and NPS scores
• Responsible for performance appraisals, coaching and developmental delegation tasks of 6 deputy managers and 40 sales consultants
• Yearly budget over achievement and operational loss reductions leading to best performing floor 2013, 2014
• Liaise with concession partners to ensure seamless experience for customer journey, seasonal launches, pricing and promotional activity
• Duty manager responsible for safety and security of store team and customers at Harvey Nichols Department Store.

• Store Manager for Regional Flagship Gap store in Dubai Mall
• Budget, Inventory controls, team development, recruitment and appraisals for 35 staff across 4 departments.
• Delivering store KPIs through delegation and ownership for team
• Giving weekly feedback and catch ups to celebrate successes and highlight opportunities for growth
• Preparing annual store budget, scheduled proposed expenditures, analyze variances, initiate corrective actions
• Sourced and budgeted new offsite stockroom location to allow for great turnover of stock and stockholding
• Awarded 'Store manager of year' for KPI achievement across GCC region
• Elevating Dubai Mall store to number 1 status out of 22 locations in region. Giving 12% growth YOY 2010 - 2012.

• Leading and managing 12 section managers over two floors and 9 departments: 45,000sqft, GBP24m annual revenue.
• Appraising 12 managers through individual development plans and overlooking progress of 123 team members
• Focus on strategies to accelerate growth in food and general merchandise through local commercial performance and promotional activities
• Responsible for launch and uptake of M&S money program and commercial drive to recruit customers across all facets of program.

• Flagship Boots the Chemist in Hampshire
• GBP15m annual turnover pharmacy/retail
• Responsible for the development and performance appraisal of 5 team leaders, overlooking 90 team members across five departments Pharmacy, Optics, Cosmetics & Fragrance, GM and food
• Developed store's nursing home pharmacy business through improvements of customer relations, follow up visits, stock controls
• Brand enhanced relationship building to ensure support for promotional prices and full stock inventory across beauty
• A program of weekly catch up meetings that could be delegated and actions recorded.