Richard Tootell
Dewsbury, West Yorkshire
Summary
I am a resourceful, disciplined, dependable individual, an approachable ‘people person' with a good sense of humour, a positive ‘can do' attitude and a thirst for knowledge. I am confident and outgoing, with the application and focus to work independently, but an equally effective team player, and the skillset to either lead, or support the group, to ‘get the job done'. I am professional, punctual, and forward thinking. I am a decision maker, with a passion for clear, concise, communication, and a proven sales achiever, maintaining an absolute commitment to maximize all sales opportunities, and bottom line profits.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
46
46
years of professional experience
Work History
Pipeline Sales
Crossling Pipeline Ltd.
Wakefield, West Yorkshire
10.2023 - 06.2025
- Handled high volume calls to address customer inquiries and concerns.
- Completed customer orders with speed and accuracy.
- Delivered services to customer locations within target time-frames.
- Applied positive customer service approach to increase satisfaction levels.
- Increased customer satisfaction by resolving issues.
- Served customers to drive sales and deliver top-quality experiences.
Stock/ Quality control supervisor
HLN Supplies
Leeds, West Yorkshire
09.2022 - 09.2023
- Responsible for all aspects of stock control, goods in and out, H&S procedures, safe disposal of waste materials, quality control, and overall smooth operation of warehouse and production.
- Facilitated communication between production and management teams for better coordination.
- Identified potential problem areas, leading to enhanced production efficiency.
- Improved product quality by implementing stringent quality control procedures.
- Reviewed incoming goods against specifications, rejecting inadequate materials, components and finished products.
- Improved workplace safety to reduce accidents and near-misses.
Quality control supervisor
Longley Concrete
Thornhill, West Yorkshire
08.2020 - 09.2022
- Responsible for concrete strength testing and quality control of production.
- Streamlined operational processes, resulting in improved productivity.
- Fostered a culture of continuous improvement within the team, driving higher performance levels.
- Analysed production data to identify trends and areas needing improvement.
- Supervised product sampling process, ensuring fair representation and accurate results.
- Liaised with regulatory bodies for ongoing regulatory compliance updates and awareness.
- Conducted training sessions to improve staff competency in quality control measures.
- Improved product quality by implementing stringent quality control procedures.
- Facilitated communication between production and management teams for better coordination.
UK Project and Installation Manager
Arlington Group
Seacroft, Leeds, West Yorkshire
05.2016 - 08.2020
- Responsible for the Project management and installation of Kitchen furniture delivered into the UK from Germany.
- Conduct the initial survey and specification confirmations, oversee the order process from Germany to the UK, deliver the product to site in a timely fashion, and orchestrate the fitting and general trades to completion of the installation.
- Undertake snagging the installation and sign off to the customer's complete satisfaction.
- Organize the warehousing and goods in/out.
- Maintained detailed records of all installation projects completed.
Design/sales and installation specialist
UNO Kitchens
Cheadle Hulme, Greater Manchester
10.2010 - 05.2016
- Company Overview: German (Nolte) kitchens. Design/sales and installation specialist.
- Worked on bespoke projects, producing unique installations fitting client needs.
- Achieved accurate kitchen measurements by conducting thorough site surveys.
- Ensured safe working environment by adhering to health and safety protocols.
- Facilitated seamless workflow management between different tradespeople on site.
- Followed strict deadlines whilst maintaining high standards of work.
- Maintained clear and complete records of installation, maintenance or repair actions.
- Conducted comprehensive post-installation checks for assured quality of workmanship.
Kitchen sales designer
Town and Country Kitchens
Delph, Saddleworth
02.1999 - 10.2010
- Company Overview: German & Italian Kitchen sales designer (self- employed)
- Meeting and greeting customers, welcoming them into the showroom, demonstrating the various products and services, with a view to making appointments to measure for a plan and design of their project.
- The object being to make the sale, and see the process through to the completion of the installation, and complete satisfaction of the customer.
- This position also included the designing and selling of bathrooms and bedrooms.
- German & Italian Kitchen sales designer (self- employed)
Kitchen sales designer
The English Kitchen Company
Oldham, Lancashire
08.1995 - 02.1999
- Working on a direct sales basis, but also operating as a manager of a sales team, and responsible for individual and group sales performance, training new recruits, and re-training existing sales team in sales skills and techniques.
Store Manager
Wickes Building Supplies
Bradford, West Yorkshire
05.1992 - 08.1995
- Responsible for staff levels, Health and Safety, COSHH regulations store security and operation, profit and loss of branch, stocktaking and stock-loss, and general sales performance, and presentation of the store.
Non-Food Department Manager
Asda Stores Plc
Southend-on-Sea, Essex
03.1985 - 05.1992
- Responsibilities included recruiting, training, and managing staff members, and maintaining operational/staffing standards of the store, along with accountability for sales and stock-loss levels, and the general performance of the department.
Police Officer
West Yorkshire Metropolitan Police Force
Leeds, West Yorkshire
01.1979 - 03.1985
- Stationed at Gipton Police Station, Leeds 9.
- Following an intense 12 week training course based at RAF Dishforth in North Yorkshire, I became a Full Serving Police Officer with H.M.Government.
- My role being to carry out day-to- day policing duties and serving the general public, operating from Gipton Police Station, in Leeds, also operating in Chapletown and Seacroft.
Education
GCSEs - English Language, French, Mathematics, English Literature, Biology, Geography, Physics,
The Kings' Grammar School
Pontefract, West Yorkshire 1972 - 1977
A-Levels - Geography & Physics
Kings' Grammar School
Pontefract, West Yorkshire 1977 - 1979
Skills
*Sales/target driven
undefinedTimeline
Pipeline Sales
Crossling Pipeline Ltd.
10.2023 - 06.2025
Stock/ Quality control supervisor
HLN Supplies
09.2022 - 09.2023
Quality control supervisor
Longley Concrete
08.2020 - 09.2022
UK Project and Installation Manager
Arlington Group
05.2016 - 08.2020
Design/sales and installation specialist
UNO Kitchens
10.2010 - 05.2016
Kitchen sales designer
Town and Country Kitchens
02.1999 - 10.2010
Kitchen sales designer
The English Kitchen Company
08.1995 - 02.1999
Store Manager
Wickes Building Supplies
05.1992 - 08.1995
Non-Food Department Manager
Asda Stores Plc
03.1985 - 05.1992
Police Officer
West Yorkshire Metropolitan Police Force
01.1979 - 03.1985
GCSEs - English Language, French, Mathematics, English Literature, Biology, Geography, Physics,
The Kings' Grammar School
1972 - 1977
A-Levels - Geography & Physics
Kings' Grammar School
1977 - 1979
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