Richard Sullivan
Senior Case Work With Chief Executive Experience
Caldercruix
Summary
Reliable employee seeking Chief Executive position. Offering excellent communication and good judgment.
Experienced Chief Executive with over 4 years of experience in the voluntary sector Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated professional, and volunteer, in the third sector with history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
26
26
years of post-secondary education
Work History
Senior Case Worker
James Dornan MSP
Glasgow and Edinburgh
06.2015 - Current
- Worked with constituents to understand needs and provide excellent service in the 15,000 cases I have been responsible and achieving a satisfactory outcome 83% of cases.
- Manage colleague's case work duties and provide them with support when required
- To provide policy analysis and prepare a member’s bill for legislative progress
- Led on the office community engagement programe that has assisted and created local partnership initiatives that have also provided from the funding advice I provide
Lead Business Analyst Consultant
Department of Work and Pensions
Glasgow
01.2009 - 03.2011
- Analysed key aspects of business to evaluate factors driving results and summarized into presentations.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Led the recruiting 3,000 employees as part of a multi-agency regeneration initiative.
Change Management Lead
Bradford Centre Regeneration
Bradford
07.2008 - 10.2008
- Created methods to integrate functions, optimise processes and prepare staff through proactive training.
- Developed solutions to address complex issues and operational gaps.
- Managed internal and external client-facing relationships through transitional periods.
- Partnered with business teams to understand needs and mitigate potential problems.
- Designed processes and systems supporting business needs before, during and after transitions - brining projects back on schedule and within budget
Chief Executive Officer
Glasgow Communiversity Trust
Glasgow
08.2006 - 03.2008
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels
- Engaged positively with staff and colleagues, soliciting and encouraging feedback and collaborative spirit.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Worked with department heads to address team needs and offer high-level support for everyday operations.
- Built productive relationships with sector partners and competitors to support strategic business objectives
Chief Executive Officer
Castlemilk Youth Services Group
Glasgow
04.2006 - 03.2008
- Planned, created, tested and deployed processes to produce high quality systems to meet and exceed the funders expectations and outcomes
- Controlled resources and assets for the 26 different project activities to comply with funders outcomes and contracted agreements
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Chief Executive Officer
Castlemilk Community Forum
Glasgow
04.2005 - 03.2007
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Identified new funding opportunities to create new community led initiatives
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Reviewed individual project performance and worked with leadership to improve processes, procedures and practices.
- Updated business processes, products and team makeups to generate more funding opportunities and cater to community needs.
- Devised new promotional approaches to boost partnership initiatives and market current services while enhancing community and sector engagement
Education
Master of Science - Technology And Innovation Management
University of Stirling
Stirling, United Kingdom 09.2000 - 06.2001
Bachelor of Arts - Political Science
University of Stirling
Stirling, United Kingdom 09.1996 - 06.2000
Skills
- Organizational turnaround
Timeline
Senior Case Worker
James Dornan MSP
06.2015 - Current
Lead Business Analyst Consultant
Department of Work and Pensions
01.2009 - 03.2011
Change Management Lead
Bradford Centre Regeneration
07.2008 - 10.2008
Chief Executive Officer
Glasgow Communiversity Trust
08.2006 - 03.2008
Chief Executive Officer
Castlemilk Youth Services Group
04.2006 - 03.2008
Chief Executive Officer
Castlemilk Community Forum
04.2005 - 03.2007
Master of Science - Technology And Innovation Management
University of Stirling
09.2000 - 06.2001
Bachelor of Arts - Political Science
University of Stirling
09.1996 - 06.2000
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