Richard Stephens

My daily role consist of 1st and 2nd line support for users in the office or working from home, application support, such as O365 suite, VoIP, VPN, Laptop and desktop refresh, Onboarding and offboarding, iOS support, AV support, patching in the comms room.

Also working with the Head of Product at Fitzdares, to test there online product now that it's moved to a new platform.

• Offered friendly, efficient customer service and handled challenging situations with ease.
• VIP Support - Supporting Exec's and Editors with the professionalism, detail and quality of white glove service.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
• Successfully maintained clean driving licence and access to reliable transportation.
• Engaged with key stakeholders to build relationships by communicating regularly and openly to meet their requirements.
• Applied positive customer service approach to increase satisfaction levels.
• ritical thinking to analyse problems, evaluate solutions and select best decisions.
• Oversaw daily operations to achieve high productivity levels.
• Successfully delivered on tasks within tight deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Supported team by demonstrating respect and willingness to help.
• Increased customer satisfaction by resolving issues.
• Displayed energy and enthusiasm in fast-paced environment, where i have supported over 3000 customers daily.
• Generated Key Performance Indicator reporting to drive better performance.

• Completed daily morning checks and tested function of peripheral equipment and completed quality repairs.

• Established and troubleshot network and data communications systems and patching network ports in Comms room.

• Delivered reliable, high quality technical support to average of 1000 users daily in the office and offered friendly, efficient customer service and handled challenging situations with ease.