Open to work
Richard Sheppard
Norwich,Norfolk
Work preference
Summary
Accomplished professional with expertise in setting priorities and efficient communication, adept at training and development, scheduling and calendar management, and database administration. Demonstrates proficiency in serious incident reporting and investigation, ensuring thorough analysis and resolution. Committed to leveraging skills to drive organisational success while pursuing opportunities for growth in strategic roles.
Overview
26
26
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Administrative officer
The Inspiration Trust
Norwich, Norfolk
2023.05 - 2026.03
- Provided comprehensive support to senior management team, enhancing decision-making process.
- Implemented new administrative procedures resulting in significant time savings.
- Ensured accuracy of data with meticulous record keeping.
- Managed complex filing systems to facilitate quick access to important documents.
- Handled confidential documents to maintain security and confidentiality.
- Procured office supplies to ensure seamless daily operations.
- Drafted contracts and purchase orders for team.
Manager
Roger Hickman's Restaurant
Norwich, Norfolk
2017.06 - 2023.04
- Facilitated smooth service for 40 cover restaurant with exceptional planning and leadership.
- Developed and introduced new menus to enhance dining experience for guests.
- Ensured food hygiene and alcohol service compliance through training and spot checks.
- Fostered pleasant atmosphere for guests with warm greetings and prompt resolution of service issues.
- Monitored stock levels to minimise waste and prevent over-ordering.
Part-time Invigilator
INTO@UEA
Norwich, Norfolk
2017.09 - 2020.01
- Invigilated IELTS exams for incoming foreign students, ensuring adherence to examination protocols and standards.
- Monitored time strictly during examinations, ensuring fairness for each candidate and adherence to schedule.
- Supervised both large and small room exams, accommodating students with niche subjects and special requirements to create a supportive testing environment.
- Provided reading and writing support for students during examinations in a controlled environment.
- Served as an effective bridge between examining body and institution through regular communication.
Manager
St Giles Hotel
Norwich, Norfolk
2013.08 - 2017.06
- Trained new staff on customer service protocols to enhance guest experience.
- Engaged with guests to build rapport, fostering loyalty and encouraging repeat visits.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Maintained plentiful bar stocks, replenishing daily to ensure operational readiness.
Bar Manager
Maids Head Hotel
Norwich, Norfolk
2009.05 - 2014.12
- Increased sales by creating and promoting unique events, seasonal specials and promotional offers.
- Delivered exceptional customer service through effective staff training and ongoing development.
- Interviewed, hired and trained staff on best bar practices, ensuring efficient service delivery.
- Coordinated events at venue, leading to increased bookings.
Bar Manager and Promoter
King Edward VII
Norwich, Norfolk
2004.10 - 2009.06
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times and enhancing overall guest satisfaction.
- Coordinated product introductions across social media, public relations, and internal teams to enhance visibility and engagement.
- Drafted and proofread engaging marketing, advertising, and website copy that effectively conveyed branding ideas.
Administrative Officer
HMRC
Portsmouth, Hampshire
2000.02 - 2004.02
- Trained new staff on computer systems, compiling and collating data for accurate business reports.
- Handled confidential documents with utmost care; ensured data security at all times.
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
- Processed PAYE and NIC deductions for various businesses, ensuring compliance with tax regulations.
Education
Mres. - Media
University of East Anglia
Norwich 2020.09 - 2022.06
Bachelor of Arts - English Literature
University of Wales Trinity Saint David
Lampeter, Ceredigion 1996.09 - 1999.06
A-Levels - Theology, Media Studies, English Literature
Havant College
Havant, Hampshire 1994.09 - 1996.06
GCSEs - French, English Literature, English Language, History, Art, Theology, Dual Science, Maths
Churchers College
Petersfield, Hampshire 1989.09 - 1994.06
Skills
- Setting priorities
- Efficient communication
- Training and Development
- Scheduling and calendar management
- Database administration
- Serious incident reporting and investigation
Affiliations
- Published writer of short stories, currently working with the BFI on a screenplay adaptation project.
- Wild camping along the North Norfolk coast.
Certification
NVQ levels one and two in counselling skills
Certificiate in counselling skills from the Norwich centre
Qualified mental health first aider
Qualified first aider
Timeline
Administrative officer
The Inspiration Trust
2023.05 - 2026.03
Mres. - Media
University of East Anglia
2020.09 - 2022.06
Part-time Invigilator
INTO@UEA
2017.09 - 2020.01
Manager
Roger Hickman's Restaurant
2017.06 - 2023.04
Manager
St Giles Hotel
2013.08 - 2017.06
Bar Manager
Maids Head Hotel
2009.05 - 2014.12
Bar Manager and Promoter
King Edward VII
2004.10 - 2009.06
Administrative Officer
HMRC
2000.02 - 2004.02
Bachelor of Arts - English Literature
University of Wales Trinity Saint David
1996.09 - 1999.06
A-Levels - Theology, Media Studies, English Literature
Havant College
1994.09 - 1996.06
GCSEs - French, English Literature, English Language, History, Art, Theology, Dual Science, Maths
Churchers College
1989.09 - 1994.06