Richard Rouse

• Streamlined work processes, resulting in smoother project progression.
• Followed all safety procedures for accident-free working conditions.
• Aided skilled workers, contributing to timely project completion.
• Regularly communicated with colleagues enhancing team coordination on large scale projects.
• Complied strictly with health and safety regulations promoting a safer work environment.
• Loaded and unloaded building materials, aiding in maintaining orderly workspace.
• Demonstrated excellent teamwork skills whilst carrying out manual tasks.
• Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.

• Collaborated with management on special events and theme nights generating fresh interest among patrons.
• Scheduled shifts for staff members for efficient operation of the bar.
• Coordinated with kitchen staff to provide seamless service during dining hours.
• Ensured a safe environment by strictly adhering to health and safety regulations.
• Increased sales with effective promotional strategies.
• Resolved customer complaints promptly, fostering positive relationships with clientele.
• Trained staff for improved service quality and professionalism.
• Adhered to licensing regulations, maintaining the reputation of the establishment.
• Supervised team members to ensure excellent service delivery.

Summary of Accountabilities to the Landlord/owner

1) Day to day operational management of all functions within the establishment. Also taking ownership of the whole business in the landlord's absence.

2) Managing the team of 15 bar/restaurant staff, this includes two senior supervisors, and 8 bartenders, and liaising with the kitchen team, on their performance, targets, and wellbeing.

3) The creation and implementation of the staff rota's, ensuring all staff resources were available to meet customer demands, while saving on labour targets.

4) The implementation of all Health and Safety policies, including Covid, applicable to the business needs.

5) Stock control to ensure correct stock levels were available to meet demand, this included I.T processes for stock management.

6) Collaborating with the landlord and staff on promotions and events to maintain and grow the business.

7) Establishing, building, and maintaining relationships with suppliers.

8) Encouraging and implementing feedback from customers to ensure the business was meeting their needs, and expectations.

9) Managing oversight during opening hours to ensure standards are maintained.

10) Responsible to my staff for their safety when at work, and ensuring they achieved the level of competency required to carry out their role.

11) Cellar management controls, ensuring our products are of the best quality, for our customers, and training staff to implement procedures.

Summary accountabilities to the store manager.

1) In a target focused environment, ensured all daily, weekly and monthly targets were achieved.

2) The management of my teams through daily feedback, one to ones, coaching, and performance reviews/

3) Ensured my teams had the capability to carry out their roles, including recruits no previous experience within the retail sector.

4) Accurate stock controls through the use of I.T. systems.

5) Feedback to all departments on the standards being achieved by individual teams; the creation and implementation of action plans should standards be seen to decline.

6) All regulatory policies were implemented and adhered to for the safety of colleagues and customers.

7) Work with all department heads to create and implement plans to grow the business.

8) Close liaison with the company HR manager on payroll, performance and disciplinary processes.

9) "Fire Champion" accountable to the store manager and chief fire officer to ensure all fire regulations were implemented, fire tests, and paper work were up to date at all times.