Richard Ratcliffe
Torquay,Devon
Summary
Responsible and motivated from customer service based background , passionate about delivering outstanding quality and service. Over 30 years of experience in retail /customer service industry with history of recognition for performance and delivering results.
Overview
33
33
years of professional experience
Work history
Team Leader
Green Thumb lawn care
Somerton, Somerset
2016.03 - 2025.05
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Resolved complex customer enquiries, disputes and complaints.
- Delivered quality service with friendly and professional demeanour.
- Escalated customer complaints to management for positive resolution.
Garden Centre Manager
Plants Galore
Exeter, Devon
2015.07 - 2016.02
- Daily management of all aspects of running retail unit of Plant Centre at Exeter
- Implementation of company objectives and development of company in Devon
- Staff development and training
- Reporting directly to owners
Garden Centre Manager
Wyevale Garden Centres
Swindon, Wiltshire
2013.05 - 2015.06
- Management on a daily basis of £3 million turnover Garden Centre
- Responsible for all aspects of running successful Garden centre
- Reporting directly to Regional Manager
- Management of 35-40 staff
Garden Centre Manager
Hillier Garden Centre
Bath, Somerset
2005.01 - 2013.03
- Management on daily basis of £2.5 million turnover Garden Centre and cafe
- Responsible for all aspects of running Garden Centre in line with company objectives
- Reporting directly to Directors
- Management of 20-25 staff
Garden Centre Manager
Hillier Garden Centre
Sunningdale, Surrey
2000.01 - 2005.01
- Management on a daily basis of £1.2 million turnover Garden Centre
- Responsible for promoting of centre in highly competitive area of other centres
- Reporting to Directors
- Management of staff and recruitment
Horticultural Manager
Kennedys Garden Centres
Twyford, Berkshire
1992.06 - 1999.11
- Horticulture Manager for £3 million turnover Garden Centre
- Sourcing plant stock for large plant area whilst following company expansion plans
- Deputy for Garden Centre Manager
- Reporting to company directors
Education
Advanced National Certificate in Horticulture - Garden Centre Management
Pershore college of Horticulture
National Certificate in Horticulture - General Horticulture
Pershore College of Horticulture
CSE - 8 CSE,s
Brixham Community college
Brixham, DevonO Level - 3 O Levels
Brixham Community college
Brixham, DevonSkills
Team player at all levels
Highly motivated
Can do attitude to all things
Attention to detail
Timeline
Team Leader
Green Thumb lawn care
2016.03 - 2025.05
Garden Centre Manager
Plants Galore
2015.07 - 2016.02
Garden Centre Manager
Wyevale Garden Centres
2013.05 - 2015.06
Garden Centre Manager
Hillier Garden Centre
2005.01 - 2013.03
Garden Centre Manager
Hillier Garden Centre
2000.01 - 2005.01
Horticultural Manager
Kennedys Garden Centres
1992.06 - 1999.11
Advanced National Certificate in Horticulture - Garden Centre Management
Pershore college of Horticulture
National Certificate in Horticulture - General Horticulture
Pershore College of Horticulture
CSE - 8 CSE,s
Brixham Community college
O Level - 3 O Levels
Brixham Community college