Richard Quartey
London
Summary
Organized and dependable Concierge with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
14
14
years of professional experience
2022
2022
years of post-secondary education
Work History
Residential Concierge
The Whiteley London
London
10.2023 - Current
- Communicated regularly with housekeeping staff to maintain room standards.
- Delivered exceptional service to VIP residents, exceeding expectations.
- Enhanced resident satisfaction by providing excellent customer service.
- Upheld clients brand image through excellent customer interactions.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Concierge
Rendall and Rittner
London
02.2021 - 10.2023
- Company Overview: www.rendallandrittner.co.uk
- Ensuring a clear desk policy
- Carrying out communal and apartment troubleshooting
- Meeting and greeting all clients and visitors
- Assisting residents with key waivers and parking requirements
- Carrying out valet parking duties
- Assisting residents with restaurant bookings and travel requests
- Liaising with building management, to provide access for visitors and contractors
- Dealing with complaints and following up
- Taking inbound calls and transferring to relevant person or taking accurate messages
- Ordering of some office supplies including stationery, drinks, refreshments and general office consumables
- Www.rendallandrittner.co.uk
- Ensured smooth operations for daily concierge activities.
Front Desk Assistant
HSBC Holdings PLC
London
02.2020 - 02.2021
- Company Overview: www.hsbc.co.uk
- Ensuring reception area, meeting rooms, kitchens and supply rooms are kept neat and presentable and stocked at all times
- Meeting and greeting all clients and visitors
- Diary management of meeting rooms including set-up and clearing between meetings
- Liaising with building management, to obtain passes for guests, and following up on unreturned passes
- Dealing with complaints
- Taking inbound calls and transferring to relevant person or taking accurate messages
- Ordering of some office supplies including stationery, drinks, refreshments and general office consumables
- Www.hsbc.co.uk
Night Concierge
Kimpton Fitzroy London
London
03.2019 - 02.2020
- Company Overview: www.kimptonhotels.com/london
- Arranging chauffeurs, transport, transfers and charging accounts
- Booking theatre tickets and making restaurant reservations
- Recommending luxurious bars and clubs
- Booking Tours, Excursions, Spas and Newspapers
- Responsible of bellboys delivering luggage and shoe shine services
- Updating our Concierge Newsletter with daily suggestions
- Arranging the replacement of items lost by guests
- Guiding guests and recommending all places of interest
- Www.kimptonhotels.com/london
Hotel Receptionist
Kimpton Fitzroy London
London
02.2018
- Company Overview: www.kimptonhotels.com/london
- Check in and check out to a high standard of customer care
- Cash handling and closing end of day shifts
- Upselling of rooms, and enrolling guests to Reward scheme
- Handling guest complaints and guest enquiries
- Preparing bills and taking payments
- Www.kimptonhotels.com/london
Bar Man
Zebrano Bars
London
03.2017
- Company Overview: www.zebranobars.com
- Providing an excellent Customer Service
- Welcoming and seating customers
- Complaint handling
- Taking orders
- Cashier duties and handling payments
- General cleaning duties
- Www.zebranobars.com
Tour Guide
Arsenal Football Club
London
05.2016 - 02.2017
- Company Overview: www.arsenalfc.co.uk
- Offering group tours and match day tours
- Verbal interaction and providing information of the Club
- Sending out promotional emails and letters
- General administrative duties
- Welcoming tourists and selling tickets
- Ensuring guests are safe and secure
- Www.arsenalfc.co.uk
Luggage Porter/Concierge
Park Plaza Westminster Bridge Hotel
London
12.2010 - 09.2015
- Company Overview: www.parkplazahotels.com
- Carrying luggage
- Answering queries about the hotel and making reservations
- Exceeding guest expectations
- Complaint handling
- Running errands and booking tickets
- Responding to safety and security issues
- Www.parkplazahotels.com
Education
Hotel Receptionist - Opera PMS Hotel Software Training
Reception Academy
BTEC National Diploma - Art & Design
Lewisham College
09.2010 - 07.2012
A Level - undefined
The Charter School
09.2008 - 06.2010
Skills
- Practical use of Opera PMS Version 50
- Conflict Management
- Product Knowledge
- Rapport Building
- Teamwork
- Flexibility
- Communication
- Active listening
- Time Management
- Organisation
- Calm under pressure
- Team building
Custom
- Drawing and painting
- Reading
- Karaoke
- Writing blogs
- Watching musicals
- Visiting sporting events
- Travelling and discovering
- Playing football
- Engaging in outdoor activities such as Go-Karting and Bowling
- Food tasting
- Bartending
Affiliations
- Producing Music
- Playing Saxophone
- Art
- Football and Outdoor Sports
Timeline
Residential Concierge
The Whiteley London
10.2023 - Current
Concierge
Rendall and Rittner
02.2021 - 10.2023
Front Desk Assistant
HSBC Holdings PLC
02.2020 - 02.2021
Night Concierge
Kimpton Fitzroy London
03.2019 - 02.2020
Hotel Receptionist
Kimpton Fitzroy London
02.2018
Bar Man
Zebrano Bars
03.2017
Tour Guide
Arsenal Football Club
05.2016 - 02.2017
Luggage Porter/Concierge
Park Plaza Westminster Bridge Hotel
12.2010 - 09.2015
BTEC National Diploma - Art & Design
Lewisham College
09.2010 - 07.2012
A Level - undefined
The Charter School
09.2008 - 06.2010
Hotel Receptionist - Opera PMS Hotel Software Training
Reception Academy
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