Richard Pittaway
Warwick,WAR
Summary
Accomplished and driven professional with expertise in administration and project management, risk and compliance management, and stakeholder and crisis management. Demonstrates proficiency in budget and resource management, people and configuration management, and working under pressure. Utilises advanced project management methodologies and tools such as Monday.com, MS Project, CAMMs, Salesforce CRM, Reports suite, and MS Office products to drive successful outcomes. Committed to leveraging skills in a dynamic environment to achieve organisational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Project Manager
Coventry University Online
07.2023 - 03.2026
- Assist in managing project timelines and budgets for online course content creation.
- Support onboarding and implementation of new software and business processes. Including championing the onboarding and use of Monday.com and subsequently CAMMs.
- Facilitate project kick-off and review meetings.
- Coordinate teams across departments to ensure project alignment. Fostering productive and effective relationships between stakeholders.
- Maintain project documentation and configuration management. Helped define and create standardised project documentation.
- Ensure adherence to project timelines, budgets and quality standards.
- Implemented project change control policies.
- Identify risks and support mitigation strategies.
- Streamline communication channels for enhanced project efficiency.
- Integrate technologies into systems for improved functionality.
- Facilitate transition from project completion to business-as-usual operations.
Digital Platform Officer
Coventry University Online
Coventry
12.2020 - 07.2023
- Assisted in setup and optimisation of virtual learning environments on platforms like FutureLearn, Moodle, and Aula to improve digital experiences for students each semester.
- Collaborated with academic project and registry teams to ensure functionality and compliance of online learning spaces.
- Supported cross-functional teams and academic staff as a central point of contact for platform-related queries.
Sales Ledger Clerk
Bowdraper Ltd
06.2020 - 12.2020
- Reduced payment delays with proactive follow-up on outstanding invoices.
- Improved sales ledger efficiency by implementing new software tools and processes.
- Processed financial transactions, ensuring accuracy and timeliness.
- Supported the finance team during audits, ensuring compliance.
- Addressed client concerns professionally, fostering trust and loyalty.
- Assisted in monthly account closures, ensuring timely reporting.
- Acted as point of liaison with key clients.
- Prepared detailed sales reports for management review.
- Ensured prompt payment of invoices to enhance cash flow.
Customer Service Administrator Grade 1
Calor Gas
12.2019 - 06.2020
- Coordinated with other departments for seamless service delivery.
- Improved customer satisfaction by promptly responding to enquiries.
- Handled high-volume calls in a professional manner.
- Facilitated smooth communication channels between management and clients.
- Had strong understanding of regulatory environment regarding utilities and payment requirements.
- Dealt efficiently with customer complaints, promoting positive brand image.
Operations administrator
Midcounties Co-operative
01.2017 - 12.2019
- Facilitated communication between departments to improve collaboration.
- Handled confidential documents to maintain privacy and security.
- Ensured compliance with local authority guidelines across childcare settings.
- Co-ordinated travel arrangements for colleagues within the organisation.
- Executed monthly billing processes effectively.
- Generated reports on outstanding debts.
- Conducted annual fee reviews, including competitor analysis where relevant.
- Managed timesheet system across the company.
- Oversaw inventory control to reduce resource wastage.
- Led induction programmes for new hires to foster team integration.
- Liaised with Ofsted regarding nursery inspections and reports to the group quality manager.
- Participated in business improvement projects as required.
Supervisor
Magic Memories, Warwick Castle
07.2013 - 02.2015
- Assisted in recruitment processes to support hiring of quality staff members.
- Fostered positive workplace culture to aid in boosting employee morale.
- Resolved customer complaints promptly to enhance overall satisfaction rates.
- Oversaw inventory management to prevent stock shortages or excess issues.
- Provided constructive feedback to staff to support improved performance levels.
- Created engaging retail photography experiences.
- Drove sales efforts to help meet KPIs.
- Compiled daily banking and finance reports for head office.
Student Ambassador
Sheffield Hallam University
01.2011 - 12.2013
- Assisted prospective students during university open days by providing guidance.
- Supported local school children with UCAS applications and personal statements.
- Conducted tours of campus and accommodation facilities.
- Delivered informative talks about student life to prospective students.
Education
BA(hons) - History
Sheffield Hallam University
Sheffield 09.2010 - 06.2013
BSc - Project Management (Apprenticeship Route)
Coventry University
Coventry 09.2022 -
Skills
- Administration and project management
- Risk and compliance management
- Stakeholder management
- Budget and resource management
- Managing cross-functional teams
- Configuration management
- Project management methodologies
- Mondaycom
- Salesforce CRM and Reports suite
- MS Office products
Accomplishments
COOP Special Recognition Award 2018
Certification
APM Project Management Qualification
References
References available upon request.
Timeline
Project Manager
Coventry University Online
07.2023 - 03.2026
BSc - Project Management (Apprenticeship Route)
Coventry University
09.2022 -
Digital Platform Officer
Coventry University Online
12.2020 - 07.2023
Sales Ledger Clerk
Bowdraper Ltd
06.2020 - 12.2020
Customer Service Administrator Grade 1
Calor Gas
12.2019 - 06.2020
Operations administrator
Midcounties Co-operative
01.2017 - 12.2019
Supervisor
Magic Memories, Warwick Castle
07.2013 - 02.2015
Student Ambassador
Sheffield Hallam University
01.2011 - 12.2013
BA(hons) - History
Sheffield Hallam University
09.2010 - 06.2013