Richard Peacock
Salisbury,,Wiltshire
Summary
Skilled IT professional with expertise in network troubleshooting, computer repairs, and IT procurement. Experienced in training, Microsoft Office, and help desk operations. Strong background in customer service, change management, and project leadership, with a focus on B2B technology liaison and supplier management. Dedicated to delivering effective technology solutions and driving continuous improvement in IT environments.
Overview
12
12
years of professional experience
Work history
IT Support Officer
Salisbury Diocese Board of Finance
Salisbury, Wiltshire
2021.11 - Current
- Managed and developed IT infrastructure services and user support daily.
- Coordinated internal and external stakeholders to deliver smooth operations.
- Administered IT estate, including software and Microsoft 365 applications.
- Managed user administration across Microsoft 365 suite.
- Managed products and telephony with IT service provider and affiliates.
- Scoped, planned, and managed security and new services projects.
- Liaised with internal stakeholders and external suppliers for hardware services.
- Provided IT governance updates with IT service provider and data protection officer.
- Coordinated IT training with HR learning and development for onboarding.
- Delivered parish services administration and covered IT team duties.
- Enhanced overall network security with regular system audits and vulnerability assessments.
IT Officer
Sarum College
Salisbury
2020.01 - 2021.01
- Provide first-line IT support to college staff and students daily.
- Maintain college IT infrastructure, including servers, Wi-Fi, switches, and firewalls.
- Oversee IT upgrade projects with director of marketing & communications.
- Lead innovation using IT to support teaching and learning aligned strategic plan.
- Manage replacement database software rollout for administrators and tutors.
- Build and develop SharePoint to enable cloud migration and improved workflows.
- Oversee VLE services, providing technical support for students as needed.
- Protect college network through ongoing security monitoring and controls.
- Maintain servers, Wi-Fi hubs, network switches, firewalls, printers, and A/V equipment.
- Coordinate with external IT systems colleagues to optimise website performance.
- Support library catalogue functionality with director of learning resources internally and externally.
- Back up college data securely on a daily basis across systems.
- Store sensitive data compliantly with GDPR and PCI for PDQ machines.
- Provide technical support for office and educational equipment across campus.
- Work with staff to keep IT and equipment running reliably in classrooms.
DMS Project Coordinator & Customer Service Engineer
CI Precision
Salisbury, Wiltshire
2019.01 - 2020.01
- Coordinated DMS project scheduling with clients for small dispensary deployments.
- Delivered new services through product development and service engineering tasks.
- Performed in-house quality assurance for hardware and software readiness.
Customer Service Engineer
CI Precision
Salisbury, Wiltshire
2018.01 - 2019.01
- Install and commission specialist equipment and software products for new clients.
- Perform site planned and reactive maintenance and software upgrade implementation.
- Run installation and user acceptance tests to strict industry standards.
- Deliver training and provide remote customer support after installation.
- Organise travel arrangements independently for UK and international site visits.
IT Support Engineer
Wiltshire College & University Centre
Salisbury, Wiltshire
2017.01 - 2018.01
- Provided on-site technical support to resolve staff and student IT issues.
- Managed inventory records and followed security compliance requirements daily.
- Installed and configured new workstations including PCs, Windows tablets, and printers.
- Delivered desktop support on site and fixed on-going IT problems.
- Worked professionally within structured teams and coordinated with internal providers.
- Logged, prioritised, and responded to job tickets using service desk software.
- Escalated IT issues to management when appropriate for timely resolution.
- Delivered positive, customer-facing attitude for user support on site.
- Trained staff as needed to improve confidence with supported systems.
- Created and maintained IT inventory log within department budget.
- Applied Sophos antivirus and kept workstation security updates current.
- Completed internal staff and office moves including VoIP phone changes.
- Carried out routine vehicle checks and moved IT equipment between sites.
- Produced product research reports for laptops, tablets, and device needs.
- Supported data protection and safeguarding compliance across supported systems.
- Troubleshot desktops, laptops, tablets, printers, wireless access points, and cabling.
IT Lecturer & Technician
Wiltshire College & University Centre
Salisbury, Wiltshire
2014.01 - 2017.01
- Planned and delivered BTEC Level 1/2/3 units in hardware, networking, and customer support subjects.
- Delivered BTEC lessons to multiple cohorts within IT practical sessions.
- Maintained IT lab to support effective demonstrations, teaching, and assessments.
- Managed and maintained IT laboratory for daily learning needs.
- Acquired and maintained IT equipment for practical lab sessions.
- Developed theory and practical assignments aligned to curriculum requirements.
- Collaborated with lecturers across sites to create course materials.
- Shared best practices with colleagues to support consistent teaching.
- Coordinated work experience placements, enhancing student employability through suitable opportunities.
- Monitored KPIs and targets to assess student progress across each cohort.
- Recruited prospective students during open evening events and enquiries.
- Collaborated with colleagues to deliver coherent and complementary lesson plans.
- Met with parents and answered questions and concerns professionally.
- Implemented organisational policies and procedures for safeguarding and data protection.
- Achieved grade 1 outstanding in 2015 full inspection.
Education
Agile Change Agent (v2) - Change Management | 2024
APMG International
United Kingdom 2001.04 -
PRINCE2 Project Management - Foundation & Practitioner | 2019
PeopleCert
QCF Level 3 - Preparing to Teach in the Lifelong Learning Sector | 2015
Wiltshire College & University Centre
Salisbury, WiltshireBTEC Level 3 Extended Diploma - Information Technology (IT) | 2013
Wiltshire College & University Centre
Salisbury, WiltshireSkills
-
Network troubleshooting
-
Computer repairs
-
Incident management
-
Help desk operations
-
IT procurement
-
Customer service and support
-
Microsoft Office suite
-
B2B technology liaison
-
Supplier management
-
Stakeholder engagement
-
Induction and training
-
Project leadership
Timeline
IT Support Officer
Salisbury Diocese Board of Finance
2021.11 - Current
IT Officer
Sarum College
2020.01 - 2021.01
DMS Project Coordinator & Customer Service Engineer
CI Precision
2019.01 - 2020.01
Customer Service Engineer
CI Precision
2018.01 - 2019.01
IT Support Engineer
Wiltshire College & University Centre
2017.01 - 2018.01
IT Lecturer & Technician
Wiltshire College & University Centre
2014.01 - 2017.01
Agile Change Agent (v2) - Change Management | 2024
APMG International
2001.04 -
PRINCE2 Project Management - Foundation & Practitioner | 2019
PeopleCert
QCF Level 3 - Preparing to Teach in the Lifelong Learning Sector | 2015
Wiltshire College & University Centre
BTEC Level 3 Extended Diploma - Information Technology (IT) | 2013
Wiltshire College & University Centre