Richard Owusu-Boateng
Enfield
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Program Assistant
Atlantic Consult Ghana
Kumasi, Ghana
03.2022 - 08.2023
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
Accounts Clerk
Oak Plaza Suites
Kumasi, Ghana
01.2020 - 09.2022
- Reported financial data and updated financial records in ledgers and journals.
- Set up and updated Excel spreadsheets to track financial data.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input financial data and produced reports using Quickbooks.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
Night Auditor
Oak Plaza Suites
Kumasi, Ghana
10.2018 - 01.2020
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Front Desk
Noda Hotel Ltd
Kumasi, Ghana
06.2010 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk
Crystal Rose Hotels
Kumasi, Ghana
08.2007 - 07.2009
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Bellman / Porter
Crystal Rose Hotels
Kumasi, Ghana
10.2006 - 07.2007
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to and from rooms and assisted with baggage.
Housekeeping Attendant
Crystal Rose Hotels
Kumasi, Ashanti
07.2005 - 10.2006
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Kept building entryway glass clean and polished for professional presentation.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Certificate - Dementia
Florence Academy
on-lineCertificate of Higher Education - Introduction to Incident Management & Adult Social Care Florence Academ
Florence Academy
on-lineBachelor of Administration - Accounting
University of Education
Kumasi 06.2016 - 08.2020
Certificate of Higher Education - Business Managemen
Association of Business Managers & Administrators
on-lineCertificate of Higher Education - Public Relations
Assoication of Business Managers & Administrators
Diploma - Business Studies - Accounting
Kumasi Technical University (Kumasi Polytechnic)
KumasiSkills
CommunicationClient ComfortBooking keepingManagement software (quickbooks, Ezee, Hotel Biz)LeadershipPatienceHouse-keeping
Invoicing and collections
Cost accounting
Timeline
Program Assistant
Atlantic Consult Ghana
03.2022 - 08.2023
Accounts Clerk
Oak Plaza Suites
01.2020 - 09.2022
Night Auditor
Oak Plaza Suites
10.2018 - 01.2020
Bachelor of Administration - Accounting
University of Education
06.2016 - 08.2020
Front Desk
Noda Hotel Ltd
06.2010 - 10.2016
Front Desk
Crystal Rose Hotels
08.2007 - 07.2009
Bellman / Porter
Crystal Rose Hotels
10.2006 - 07.2007
Housekeeping Attendant
Crystal Rose Hotels
07.2005 - 10.2006
Certificate - Dementia
Florence Academy
Certificate of Higher Education - Introduction to Incident Management & Adult Social Care Florence Academ
Florence Academy
Certificate of Higher Education - Business Managemen
Association of Business Managers & Administrators
Certificate of Higher Education - Public Relations
Assoication of Business Managers & Administrators
Diploma - Business Studies - Accounting
Kumasi Technical University (Kumasi Polytechnic)