Summary
Overview
Work History
Education
Skills
Timeline
Generic
Richard Owusu-Boateng

Richard Owusu-Boateng

Enfield

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Program Assistant

Atlantic Consult Ghana
Kumasi, Ghana
03.2022 - 08.2023
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Managed both digital and physical filing systems and retrieved documents as required.

Accounts Clerk

Oak Plaza Suites
Kumasi, Ghana
01.2020 - 09.2022
  • Reported financial data and updated financial records in ledgers and journals.
  • Set up and updated Excel spreadsheets to track financial data.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Input financial data and produced reports using Quickbooks.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Used accounting software to prepare weekly and monthly financial reports.

Night Auditor

Oak Plaza Suites
Kumasi, Ghana
10.2018 - 01.2020
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Front Desk

Noda Hotel Ltd
Kumasi, Ghana
06.2010 - 10.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Front Desk

Crystal Rose Hotels
Kumasi, Ghana
08.2007 - 07.2009
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.

Bellman / Porter

Crystal Rose Hotels
Kumasi, Ghana
10.2006 - 07.2007
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Explained important features of guest rooms to travelers.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Escorted guests to and from rooms and assisted with baggage.

Housekeeping Attendant

Crystal Rose Hotels
Kumasi, Ashanti
07.2005 - 10.2006
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Kept building entryway glass clean and polished for professional presentation.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

Certificate - Dementia

Florence Academy
on-line

Certificate of Higher Education - Introduction to Incident Management & Adult Social Care Florence Academ

Florence Academy
on-line

Bachelor of Administration - Accounting

University of Education
Kumasi
06.2016 - 08.2020

Certificate of Higher Education - Business Managemen

Association of Business Managers & Administrators
on-line

Certificate of Higher Education - Public Relations

Assoication of Business Managers & Administrators

Diploma - Business Studies - Accounting

Kumasi Technical University (Kumasi Polytechnic)
Kumasi

Skills

Communicationundefined

Timeline

Program Assistant

Atlantic Consult Ghana
03.2022 - 08.2023

Accounts Clerk

Oak Plaza Suites
01.2020 - 09.2022

Night Auditor

Oak Plaza Suites
10.2018 - 01.2020

Bachelor of Administration - Accounting

University of Education
06.2016 - 08.2020

Front Desk

Noda Hotel Ltd
06.2010 - 10.2016

Front Desk

Crystal Rose Hotels
08.2007 - 07.2009

Bellman / Porter

Crystal Rose Hotels
10.2006 - 07.2007

Housekeeping Attendant

Crystal Rose Hotels
07.2005 - 10.2006

Certificate - Dementia

Florence Academy

Certificate of Higher Education - Introduction to Incident Management & Adult Social Care Florence Academ

Florence Academy

Certificate of Higher Education - Business Managemen

Association of Business Managers & Administrators

Certificate of Higher Education - Public Relations

Assoication of Business Managers & Administrators

Diploma - Business Studies - Accounting

Kumasi Technical University (Kumasi Polytechnic)

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Richard Owusu-Boateng