Richard Okonya
Hackney,London
Summary
Experienced professional specializing in team collaboration and operational efficiency in dynamic settings. Proficient in POS system operations, order processing, and accurate payment handling. Demonstrates ability to maintain brand standards and regulatory compliance under pressure. Skilled in promoting responsible gambling and mentoring new team members.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Team Leader
Paddy Power Bookmakers
London, Greater London
2024.07 - 2025.09
- Coordinated staff rota to support optimal coverage during peak periods.
- Monitored team performance to provide constructive feedback for ongoing development.
- Conducted regular audits to ensure compliance with company policies and regulations.
- Maintained high shop presentation standards while adhering to responsible gambling and regulatory guidelines.
- Manually counted profits each day and organised correctly in the safe to follow proper store protocol and maintain security standards
Restaurant Team Member
Pizza Express
London, London
2022.12 - 2024.07
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Explained dish components clearly to inform customers' decisions.
- Adhered to strict hygiene standards, ensured a clean working environment.
Chef
MAAD
Westminster, London
2022.06 - 2022.12
- Inventorying food, ingredients, and supply stock to prepare and plan vendor orders.
- Utilizing proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Handling and stored food to eliminate illness and prevent cross-contamination.
- Checking the freezer and refrigerator prior to each shift to verify correct temperatures.
- Monitoring food production to verify quality and consistency.
- Training and mentoring new staff members in kitchen safety, sanitation and cooking techniques.
Education
BTEC Level 3 Extended Diploma - Business Management
The Petchey Academy
London 2022.09 - 2024.06
Skills
- Ability to work under pressure during busy service
- Team collaboration in fast-paced environments
- Order taking and POS system operation
- Handling cash and card payments accurately
- Following brand standards and operational procedures
- Cash handling and regulatory compliance
- Promoting responsible gambling practices
- Training and mentoring new team members
Timeline
Customer Service Team Leader
Paddy Power Bookmakers
2024.07 - 2025.09
Restaurant Team Member
Pizza Express
2022.12 - 2024.07
BTEC Level 3 Extended Diploma - Business Management
The Petchey Academy
2022.09 - 2024.06
Chef
MAAD
2022.06 - 2022.12