Your Name

• Taking personal responsibility for opening and closing train doors, dispatch of train and customer management.
• Good knowledge of route and ticketing.
• Manage emergency situations calmly, safely and effectively for optimal outcomes.
• Deal with out of course situations efficiently in strict accordance to The Rule Book at all times.
• Contact driver during times of disruption and responsible for distributing accurate and timely information to both colleagues and customers regarding journey whilst keeping delays to minimum.
• Build good relationships with team, maintain impeccable standards and inspire them to always provide all customers with outstanding experience through effective coaching, support and performance feedback.
• Communicate clearly and effectively with train driver, signalling safe departure from station after customer boarding.
• Ensure safe, efficient boarding of customers, maintain train services to timetable.
• Provide enthusiastic, positive first point of contact for customers, regularly exceeding customer service expectations.
• Carry out effective ticket checks throughout all services and in instances where customers have not purchased tickets online or from Travel Centre actively promote, increase sales figures and exceed targets.
• Performance figures for both revenue and scanning are consistently a minimum 25% increase over depot average for Link.
• Announce route destinations and changes via PA systems.
• Handle customer queries efficiently whilst consistently delivering high levels of customer satisfaction.
• Collaborating with colleagues from across the business whilst playing a key role in delivering safety and increasing revenue and customer service targets.
• Increase customer retention, providing boarding assistance to passengers with special needs and demonstrating important safeguarding measures for vulnerable customers.
• Good experience of managing and deploying a team to meet business need. Mitigating risk, driving results, achieving and exceeding performance targets.

Keeping Britain safe and secure through securing UK border by enforcing immigration and customs regulations. Utilising communication and leadership skills, delivering for public.

• Checked passports and travel documents of passengers.
• Conducted interviews in English to determine travellers' rights within UK.
• Gave evidence in court as witness.
• Searched persons, luggage and vehicles for prohibited items.
• Calmly and professionally minimised risks through informed and swift decision making in stressful situations.
• Rendered necessary medical assistance to undocumented aliens and arranged transport to medical facility in emergency situations.
• Prevented illegal trafficking of people and narcotics with a minimum increase of 30%.
• Summoned law enforcement to detain persons found to be in violation of customs or immigration laws and arrange for legal actions.
• Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
• Reported seized contraband or attempts to illegally transport goods to proper authorities and documented observations and evidence for future actions.
• Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
• Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
• Identified contraband items and seized according to customs laws.
• Collected samples of import merchandise for additional testing, examination and appraisal.
• Good experience of acting up to Higher Officer and managing a team consisting of Officers and Assistant Officers with both Customs and Immigration skill sets.
• Attending shift briefings with Senior Managers.
• Deployment of staff to mitigate risk based on trends and intelligence to meet business need.
• Driving results, meeting and exceeding performance targets.
• Completing and submitting end of shift reports.
• Working with strict adherence to legislation at all times:
• Customs and Excise Management Act 1979.
• Immigration Act 1971.