Richard Medway

I am responsible for processing queries from the three Patient Experience Team inboxes quickly and efficiently.

I liaise with colleagues at all levels to provide support for collection and interpretation of What Matter To Me (WMTM), QCR and Friends and Family Test data.

I ensure that the Patient Experience databases, Ulysses, and the CIVICA Patient Experience platform are kept up-to-date.

I assist colleagues in the development of bespoke surveys using SurveyMonkey to gain feedback that falls outside the official surveys.

I help collect and collate feedback from patients regarding their experience of care at MFT, and I am involved in assisting wards and departments with improvement projects to increase survey responses.

I perform audits to assess engagement with patients in offering feedback and advise wards accordingly with possible ways to improve.

I also contribute to the organizing of events e.g. Patient Experience Week, Dementia Coffee Mornings.

Led daily huddles, assigning tasks to Band 3 colleagues.

Activated users and personalised barcodes in POCT middleware and databases.

Conducted weekly stock audits, ensuring proper rotation and disposal when necessary.

Maintained correct fridge temperatures and completed daily temperature logs.

Delivered and correctly stored stock in wards.

Set up glucose/ketone meters, updating middleware for accurate result transmission.

Completed error logs, troubleshooting devices, and updating inventory.

Reviewed equipment failures, identifying trends for Band 6/7 colleagues.

Executed specimen reception duties, prioritizing samples for timely processing.

Conducted minor tests and sample preparations, including calprotectin and urinalysis.

Managed daily operations of automated IOM system, ensuring optimal analyzer performance.

Reported issues to Biomedical Scientists for prompt resolution.

Achieved secondment to Point of Care Team after one year of service.

Guided new and current donors through screening processes to ensure safety.

Handled sensitive medical information with empathy and discretion.
Communicated donation ineligibility to donors, providing support and relevant information.

Coordinated with qualified nurses for specific donor requirements.
Executed blood or platelet donations, verifying paperwork and labelling of collection bags.

Inserted needles and monitored donor conditions throughout procedures, ensuring comfort and safety.

Provided floor support to surgeons, anesthetists', ODPs, and scrub nurses in acute theatres.

Ensured availability of instruments and consumables for a wide range of surgeries.

Counted instruments and swabs accurately before and after procedures.

Fetched additional materials required during various complex surgeries.
Maintained composure in high-pressure situations throughout multiple emergency trauma cases.

Assisted in orthopedic and vascular surgeries, ensuring seamless operation flow.

Streamlined preparation processes to enhance surgical team efficiency.