Richard Matthews
Plymouth,Devon
Summary
Dedicated Field Manager with 6 years of experience. An accomplished professional with extensive expertise in Field Performance Management, Field Operations Management, and Resource and Performance Optimisation. Proven track record in Staff Coaching and Development, ensuring high-quality standards through effective Quality Control Measures. Adept at Employee Training and Development, with a solid understanding of HR Processes Knowledge. Demonstrates Effective Time Management skills to enhance operational efficiency. Demonstrated history of meeting company goals and promoting best practices.
Overview
20
20
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work history
Field Performance Manager
EDF Energy
Plymouth, Devon
2018.12 - Current
- Lead team of dual fuel engineers to achieve Smart roll out targets, with consistently high performance in company and industry.
- Handled sickness management through Long term and short term sickness policies.
- Dealt with complaint handling end to end process.
- Consistent site visits and audits on engineers to ensure operations were safe.
- Conducted Fact finds on near miss, accidents and faults. Investigated findings and assisted in disciplinary hearings and Safety panels to see if there were are improvement or concern.
- Regular 121's to support engineers in their work-life balances and address any successes and/or any areas of concern.
- Up-skilled and coached engineers in achieving new competencies in electricity and gas.
- Piloted new technologies throughout Smart roll-out.
- Delivered monthly team meetings to keep current on industry updates, business targets and built strong team atmosphere of trust and inclusion.
Dual Fuel Warrant officer
EDF Energy
Plymouth, Devon
2012.08 - 2018.12
- Executing 'Warrant of entry' for unpaid Gas and Electricity bills. Also for possible theft of Gas and Electricity.
- Installation of Gas and Electricity meters and auxiliary equipment.
- Worked as part of a team to achieve targets.
- Worked alongside external companies such as Locksmiths, Wales and West and Western Power Dist.
- Dealt with volatile situations and customers, occasionally resulting in support from Police.
- Assisted customers who were extremely vulnerable and notified Social Services and Priority Services to ensure post call care.
- Job covered whole of the South West. Accurate scheduling was paramount in executing warrants within their time limit.
Revenue Collection
EDF Energy
Plymouth, Devon
2004.07 - 2012.08
- Customer Service (Telephony and Back Office roll).
- Speaking with customers to set up payment arrangements for outstanding balances.
- Worked alongside engineers in field operations to ensure accurate information to execute warrants of entry.
- Obtaining warrants from local Courts.
- Working as part of a team to achieve KPIs
Education
IOSH
IOSH Managing Safely
Plymouth 2024.06 - 2027.06
ACS - Gas
Gas Safe
Plymouth 2023.05 - 2027.05
Electrical
MOCOPA
Plymouth 2024.02 - 2027.02
Utilities
Energy & Skills Utility Skills Register
Plymouth 2023.03 - 2027.08
Skills
- Performance Evaluation and Field Management
- Field Operations Management
- Resource and Performance Optimisation
- Staff Coaching and Development
- HR Processes Knowledge
- Quality control measures
- Employee Training and Development
- Effective time management
Certification
Asbestos Awareness
Basic First aid
Manual Handling
Working at Height and Telesteps
Level 2 Personal Choice and Safe Behaviours in the workplace.
Timeline
IOSH
IOSH Managing Safely
2024.06 - 2027.06
Electrical
MOCOPA
2024.02 - 2027.02
ACS - Gas
Gas Safe
2023.05 - 2027.05
Utilities
Energy & Skills Utility Skills Register
2023.03 - 2027.08
Field Performance Manager
EDF Energy
2018.12 - Current
Dual Fuel Warrant officer
EDF Energy
2012.08 - 2018.12
Revenue Collection
EDF Energy
2004.07 - 2012.08