Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

richard mainstone

Bristol,Bristol

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

37
37
years of professional experience
15
15
years of post-secondary education

Work history

Prison Officer

Ministry of Justice
Bristol, Avon
11.2023 - Current
  • Received, inducted and discharged prisoners following established procedures.
  • Supported offenders with rehabilitation programmes for positive prisoner outcomes and optimum public safety.
  • Supervised groups of prisoners at work, during meals and in recreation periods.
  • Identified vulnerable people in custody and handled instances of self-harmin accordance with SPS Talk To Me protocols.

New / Used Car Sales Executive

Trustford
Weston-super-Mare, North Somerset
06.2015 - 10.2023
  • Met sales targets consistently to drive revenue.
  • Upsold products and accessories to augment value of sales.
  • Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
  • Promoted vehicle sales using proven selling tactics and strategies.
  • Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Personalised customer service and tailored selling strategies to different customer types.
  • Converted sales leads through persuasive pitching, achieving personal revenue targets.

Able seaman

Bibby Offshore services
Aberdeen, Aberdeen City
06.2010 - 04.2015
  • Assisted with emergency repairs to auxiliary engine.
  • Followed regulatory instructions for lifesaving boats and other ship equipment.
  • Managed routine cleaning and safety checks to maintain ship's deck.
  • Interpreted navigation aids, communicated information and followed orders from captain.
  • Operated mooring equipment safely and in alignment with instructions.
  • Participated in mooring and anchoring evolutions, securing boats appropriately.

New & used car sales executive

Bath Audi
Bath, Bath and North East Somerset
01.2008 - 05.2010
  • Provided post-sales services to offer follow-up support and collect customer feedback.
  • Identified discrepancies in stocks through regular inventory management.
  • Boosted product sales by offering selection guidance to customers.
  • Engaged prospective customers in natural conversation to build positive and trusted rapport.
  • Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
  • Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
  • Upsold products and accessories to augment value of sales.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Met sales targets consistently to drive revenue.
  • Nurtured rapport with customers to improve likelihood of future sales.

New and used car sales executive

Mercedes Benz of Bath
Bath, Bath and North East Somerset
08.2006 - 01.2008
  • Retained product and service knowledge for informative, persuasive client advice.
  • Demonstrated product usage and features to customers.
  • Increased customer satisfaction by resolving issues.
  • Carried out day-to-day duties accurately and efficiently.

New and used car sales executive

Robins and Day Peugeot
Bristol, Avon
11.1997 - 07.2006
  • Organised displays to promote inventory and encourage customer purchases.
  • Upsold products and accessories to augment value of sales.
  • Promoted vehicle sales using proven selling tactics and strategies.
  • Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
  • Explained establishment policies to customers and offered advice on selections.
  • Accepted card, cash and cheque payments in POS register system.

Able seaman

Royal Navy
Abbey wood Bristol, Avon
10.1987 - 09.1997
  • Managed routine cleaning and safety checks to maintain ship's deck.
  • Operated mooring equipment safely and in alignment with instructions.
  • Participated in mooring and anchoring evolutions, securing boats appropriately.
  • Operated equipment and assisted in anchor manoeuvres.
  • Carried out deck duties under senior crew supervision.
  • Inspected lifesaving and firefighting appliances to verify condition.
  • Used hand tools to splice cables and ropes with precision.
  • Docked and secured vessels using correct tow and vessel lines for optimal safety.

Education

GCSEs -

Cotham Grammar School
Bristol
09.1982 - 07.1997

Skills

  • First Aid and CPR certified
  • Customer services
  • Microsoft Word
  • Customer queries
  • Client retention strategies
  • Customer experience
  • Dispute resolution
  • Query management
  • Client engagement
  • Sales support
  • Problem-solving
  • Communication skills
  • Leadership
  • Customer-focused

Affiliations

  • Cooking
  • Most Sports
  • Music / Live Music
  • Walking

References

References available upon request.

Timeline

Prison Officer

Ministry of Justice
11.2023 - Current

New / Used Car Sales Executive

Trustford
06.2015 - 10.2023

Able seaman

Bibby Offshore services
06.2010 - 04.2015

New & used car sales executive

Bath Audi
01.2008 - 05.2010

New and used car sales executive

Mercedes Benz of Bath
08.2006 - 01.2008

New and used car sales executive

Robins and Day Peugeot
11.1997 - 07.2006

Able seaman

Royal Navy
10.1987 - 09.1997

GCSEs -

Cotham Grammar School
09.1982 - 07.1997

Similar Profiles

Create profile
richard mainstone