Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Richard Kovacs

Richard Kovacs

London,Greater London

Summary

Experienced in Texas Hold 'Em and Pot Limit Omaha dealing, with a strong background in customer service and team management. Demonstrates expertise in leading games and ensuring smooth operations, contributing to enhanced player satisfaction. Committed to developing skills in game management and customer interaction to drive success in the gaming industry.

Overview

7
7
years of professional experience

Work history

Poker Deck Dealer

Hippodrome Casino
London, Greater London
09.2022 - Current
  • Dealt cards in accordance with established gaming procedures to ensure fairness and integrity during gameplay.
  • Monitored player behaviour and table dynamics to maintain a positive gaming atmosphere and promptly address any disputes.
  • Learning to deal Pot Limit Omaha 4,5,6-card game, applying the basic house and casino rules.
  • Maintained the cleanliness and organisation of gaming tables and equipment to promote a professional environment for players.
  • Engaged with players to create rapport and enhance their overall experience while adhering to responsible gaming practices.
  • Recorded and reported any irregularities in gameplay to management to facilitate the timely resolution of issues and maintain security.
  • Complied strictly with all regulatory requirements, avoiding potential penalties.

Trainee Poker Deck Dealer

Aspers Casino
London, Greater london
05.2022 - 09.2022
  • Learnt to deal the regular Texas Hold Em game, applying the basic casino rules during the game.
  • Dealt poker hands efficiently whilst ensuring adherence to gaming regulations.
  • Managed table operations by handling chips and cards with precision.


Assistant manager, customer service

Domino's Pizza
London, Greater London
11.2018 - 05.2022
  • Assisted in handling customer inquiries and complaints to ensure satisfaction.
  • Supported team in maintaining a clean and organised service area for customers.
  • Engaged with customers to understand their needs and provide tailored solutions.
  • Participated in training sessions to enhance product knowledge and customer interaction skills.
  • Collaborated with colleagues to improve service delivery and resolve issues promptly.
  • Aided in scheduling staff shifts to ensure adequate coverage during peak service times.
  • Reduced customer wait time with improved workflow management.
  • Oversaw daily operations, ensuring exceptional customer experiences at all times.
  • Coordinated team efforts for maximised productivity in customer handling tasks.

Education

Bachelor of Arts - Film and TV production

SAE Institute
London
09.2024 -

Skills

  • Texas Hold 'Em dealing and leading the game
  • Pot Limit Omaha dealing
  • Costumer Service
  • Team Mangement

Languages

English
Upper intermediate
Hungarian
Proficient (C2)

Timeline

Bachelor of Arts - Film and TV production

SAE Institute
09.2024 -

Poker Deck Dealer

Hippodrome Casino
09.2022 - Current

Trainee Poker Deck Dealer

Aspers Casino
05.2022 - 09.2022

Assistant manager, customer service

Domino's Pizza
11.2018 - 05.2022

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Richard Kovacs