Richard Jones
Cheshire
Summary
Accomplished professional with expertise in business process analysis and optimisation, adept at requirements gathering and documentation. Proven track record in stakeholder management and communication, leveraging skills in Microsoft Visio and user acceptance testing to drive successful project outcomes. Experienced in both Agile and Waterfall methodologies, with a strong focus on risk and compliance management. Committed to digital transformation and change management, aiming to enhance organisational efficiency through process improvement and stakeholder engagement.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Business Analyst
Sustainable Energy First (FTC)
Blackpool, Blackpool
08.2024 - Current
- Delivered system enhancements for real-time Climate Change Levy (CCL) and VAT data display, improving compliance and accuracy.
- Scoped and mapped invoice processing workflows, recommending phased delivery to manage complexity effectively.
- Tested AI reader functionality across diverse supplier invoices, ensuring robust system coverage.
- Created detailed Jira development tickets and user guides, improving communication between stakeholders and developers.
- Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
- Collaborated with IT team to design efficient software solutions, improving workflow significantly.
Business Analyst
WEX Europe Services LTD
Manchester, Manchester
12.2021 - 06.2024
- Defined requirements for UK & EU billing integration project, enabling successful rollout and improved billing accuracy.
- Delivered AS-IS and TO-BE process maps, resolving gaps and streamlining operations.
- Investigated and resolved PIN mailer issues, achieving 98% error reduction and delivering significant cost and environmental savings.
- Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
- Assisted teams with implementing new recommendations and revising instructions for staff.
Business Change Manager
TalkTalk
Manchester, Manchester
09.2019 - 10.2020
- Delivered promotional TV package rollout, increasing sales by 6% within two months.
- Oversaw transition from TalkTalk TV boosts to NOW TV boosts, driving 8% sales uplift and 20% reduction in complaints.
- Orchestrated stakeholder meetings to ensure alignment on business direction.
- Analysed current business operations with a view towards identifying areas requiring change or improvement.
- Built strong relationships with stakeholders to facilitate smoother change implementation process.
Education
GCSEs -
Great Sankey High School
Warrington 09.1992 - 06.1997
Skills
- Business Process Analysis & Optimization
- Requirements Gathering & Documentation
- Stakeholder Management & Communication
- Microsoft Visio
- User acceptance testing
- Requirement gathering
- Customer Service
- Project Management
- Process Improvement
- Stakeholder engagement
- Agile & Waterfall Methodologies
- Risk & Compliance Management
- Digital Transformation & Change Management
Websites
Certification
Lean Six Sigma Green Belt (2017)
Affiliations
- Golf.
Timeline
Business Analyst
Sustainable Energy First (FTC)
08.2024 - Current
Business Analyst
WEX Europe Services LTD
12.2021 - 06.2024
Business Change Manager
TalkTalk
09.2019 - 10.2020
GCSEs -
Great Sankey High School
09.1992 - 06.1997