Richard Jones
Administration & Customer Service
Letchworth Garden City
Summary
Professional with four years of experience in administration and customer service, adept at managing diverse administrative tasks and providing exceptional support to clients. Proven ability to handle inquiries, resolve issues efficiently, and maintain accurate records, contributing to enhanced customer satisfaction and streamlined operational processes. A collaborative team player with excellent interpersonal skills, able to work effectively with cross-functional teams to achieve shared goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Reassure Group Plc
01.2021 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Assistant Workshop Manager
JHJ Sheet Metal
05.2020 - 01.2021
- Coordinated with suppliers to ensure timely delivery of parts and materials needed for various projects.
- Improved customer satisfaction with timely job completion and clear communication regarding project status updates.
- Enhanced workshop efficiency by streamlining processes and implementing new organizational systems.
- Trained and guided team members to maintain high productivity and performance metrics.
Receptionist
Nuffiled Health
07.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bsc - Sport Science
York St John University
York, United Kingdom 04.2001 -
Skills
Customer service
Problem-solving
Team collaboration
Data entry
Critical thinking
A levels
The Highfield School
Physical Education: Grade C
Geography: Grade C
Psychology: Grade D
GCSE's
The Highfield School
Maths: Grade C
Science Grade B
English: Grade C
Physical education: Grade B
Psychology: Grade B
Geography: Grade C
Information technology: Grade C
Music: Grade C
Timeline
Customer Service Representative
Reassure Group Plc
01.2021 - 12.2024
Assistant Workshop Manager
JHJ Sheet Metal
05.2020 - 01.2021
Receptionist
Nuffiled Health
07.2019 - 05.2020
Bsc - Sport Science
York St John University
04.2001 -
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