Richard Jenner
Exmouth
Summary
Dynamic digital leader with over 15 years of experience driving transformation across customer-centric platforms and agile delivery environments. Expertise in leading award-winning teams and delivering multimillion-pound programs while consistently optimizing digital journeys to enhance customer experience and operational efficiency. Proven success in navigating complex digital ecosystems and leveraging innovative strategies to achieve measurable results. Committed to fostering collaboration and continuous improvement to elevate organizational performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Owner
Pennon Group
01.2024 - 06.2025
- Defined and prioritised user stories aligned with programme vision
- Delivered Salesforce integration across digital infrastructure
- Identified automation opportunities saving £350K annually
- Led digital-first communication strategy reducing postage costs
- Implemented real-time customer updates for incident management
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Head of Web & Digital Engagement
Pennon Group
02.2023 - 05.2024
- Directed multi-award-winning digital team (Gold & Silver at Digital Impact Awards, Gold at BIMA Awards 2024)
- Shaped digital product vision and roadmap
- Drove customer satisfaction through website portfolio management
- Analysed campaign performance to inform future strategy
Group Digital Service Manager
Pennon Group
06.2021 - 02.2023
- Delivered SharePoint Online intranet to unify field and office teams
- Upgraded real-time bathing water quality system for environmental reporting
- Spearheaded Azure DevOps and Agile adoption across IT
Group Digital Project Manager
Pennon Group
01.2017 - 05.2021
- Centralised digital tech stack, saving £150K annually
- Redeveloped customer portals with mobile-first approach
- Reduced time-to-market for new digital products via reusable code base
Web Strategy Manager
Pennon Group
02.2012 - 01.2017
- Led digital transformation roadmap and strategy
- Modernised corporate websites and launched social media customer service channels
- Supported brand reputation and crisis communications
Digital Project Manager
Organic Agency
01.2011 - 02.2012
- Managed SEO, PPC, and social media campaigns
- Delivered international marketing strategies for Exeter University
- Supported team growth during startup phase
Marketing Communications Manager
Software Solved
10.2007 - 11.2010
- Executed full company rebrand and website redevelopment
- Developed lead-generation strategies aligned with 5-year business plan
- Managed PR, events, and CRM marketing initiatives
Education
BSc (Hons) - Sports Science
University of Portsmouth
01.1998
A-Levels -
Exmouth Community College
01.1995
Skills
- Product Ownership & Strategy
- Agile & DevOps Leadership
- Salesforce Integration & CRM Transformation
- UX/UI Design & Customer Journey Optimisation
- Digital Analytics & Performance Reporting
- CMS Platforms: Optimizely, HubSpot, Umbraco, Drupal, Joomla
- Stakeholder Engagement & Business Case Development
- Supplier Procurement & Budget Management (£1M)
- Team Leadership & Cross-Functional Collaboration
- Product backlog management
- Roadmap development
- Business analysis
- Release planning
Certification
- Product Management (2024)
- Agile, Scrum & DevOps (2019)
- PRINCE2 Practitioner (2018)
- Social Media & Online PR (2015)
- Crisis Communication – CIPR (2014)
References
- Gareth, Brand, Head of Transformation, Pennon Group
- Mat, Baxter, Head of Customer Programme Delivery, Pennon Group
Hobbies and Interests
Avid golfer and sports enthusiast, Organiser of large group holidays (up to 20 people), Passionate about home renovation and interior design
Timeline
Product Owner
Pennon Group
01.2024 - 06.2025
Head of Web & Digital Engagement
Pennon Group
02.2023 - 05.2024
Group Digital Service Manager
Pennon Group
06.2021 - 02.2023
Group Digital Project Manager
Pennon Group
01.2017 - 05.2021
Web Strategy Manager
Pennon Group
02.2012 - 01.2017
Digital Project Manager
Organic Agency
01.2011 - 02.2012
Marketing Communications Manager
Software Solved
10.2007 - 11.2010
BSc (Hons) - Sports Science
University of Portsmouth
A-Levels -
Exmouth Community College
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