Richard James
34, Frog Grove Lane, Wood Street Village, Guildford,Surrey
Summary
Motivated Customer Service and Emergency Medical Professional experienced in enhancing patient care and customer experiences. Delivered effective communication and teamwork, fostering positive interactions with relatives, service users, and staff. Committed to providing compassionate support within diverse environments.
Overview
1
1
Language
38
38
years of professional experience
Work History
Emergency Medical Technician
South East Coast Ambulance Service
Chertsey, Surrey
11.2022 - Current
- Responded promptly to emergency calls, providing life-saving medical interventions in high-pressure situations.
- Administered life-saving interventions, including CPR and defibrillation, to patients experiencing cardiac emergencies.
- Assessed, treated and managed patients' treatment onsite and en route to hospital, consistently communicating with patients and relatives.
- Evaluated patients medical status and monitored vital signs to provide appropriate care.
- Collaborated with paramedics and other healthcare professionals to deliver coordinated and comprehensive pre-hospital care.
- Utilised advanced medical equipment in the ambulance to monitor patient conditions during transport to hospital.
- Conducted thorough patient assessments to identify medical needs and determine appropriate treatment plans.
- Provided compassionate support and reassurance to patients and their families in stressful and traumatic situations.
- Liaised with hospital personnel to facilitate smooth transitions of care from pre-hospital to hospital settings.
- Participated in debriefing sessions following critical incidents to discuss response effectiveness and areas for improvement.
- Performed routine checks and maintenance on ambulance equipment, ensuring readiness for emergency responses.
- Observed strict adherence to hygiene and infection control protocols to prevent the spread of diseases.
- Administered life-saving interventions, including CPR and defibrillation, to patients experiencing cardiac emergencies.
Sales Assistant
John Lewis & Partners
Bluewater, Kent
08.1999 - 10.2022
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Handled customer returns, refunds and exchanges at customer service desk.
- Kept shelves neat, clean and organised through visual merchandising.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Collaborated with team members to achieve sales targets and improve store performance.
Sales Assistant
Waitrose & Partners
Weybridge, Surrey
03.1988 - 07.1999
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Handled customer returns, refunds and exchanges at customer service desk.
- Advised customers on product range, price, delivery, warranties and product use.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation.
- Maintained an up-to-date knowledge of product features, benefits, and availability.
- Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
Education
Certificate of Higher Education - Business studies
West Thames College
Isleworth01-1992
GCSEs - Sixth Form
Strodes college
Egham, SRY01-1990
Skills
- Emergency response
- Pre-hospital care
- Direct patient care
- Vital sign assessment
- Patient assessment
- Risk assessment
- Infection control
- CPR certified
- First Aid
- Critical thinking
- Rapid decision-making
- Team collaboration
- Communication skills
- Verbal communication
- High stress tolerance
- Stress management
- Compassionate dialogue
- End-of-life sensitivity
- End-of-life sensitivity
Languages
English
Proficient
C2
Interests
- Gardening and Horticulture
- Classic Cars
Timeline
Emergency Medical Technician
South East Coast Ambulance Service
11.2022 - Current
Sales Assistant
John Lewis & Partners
08.1999 - 10.2022
Sales Assistant
Waitrose & Partners
03.1988 - 07.1999
Certificate of Higher Education - Business studies
West Thames College
GCSEs - Sixth Form
Strodes college